Head of Business Insight & Data Analytics
ING BelgiumBelgium2 days ago
Full-timeMarketing, Sales
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The head of Business Insight & Data Analytics will drive data-driven decision-making across Business Banking. This role focuses on building a robust analytics ecosystem, fostering innovation, and ensuring business continuity through advanced knowledge management. The ideal candidate combines strategic vision with hands-on expertise in analytics, AI, and stakeholder engagement, while leading a high-performing team of experienced analysts.
Key Responsibilities
Key Responsibilities
- Lead a Team of 12 Data Analysts
- Provide strategic direction, coaching, and performance management to a team of professionals.
- Foster a culture of collaboration, innovation, and continuous learning.
- Data-Driven Lead Management
- Design and implement frameworks to optimize lead generation and conversion using advanced analytics.
- Ensure actionable insights drive sales prioritization and effectiveness.
- Center of Expertise for Power BI
- Establish and manage a centralized hub for Power BI best practices, dashboards, and training.
- Promote self-service analytics and empower teams with intuitive reporting tools.
- Innovation & AI Enablement
- Drive adoption of AI and machine learning to enhance predictive analytics and customer insights.
- Identify emerging technologies to boost efficiency and competitive advantage.
- Strategic Prioritization
- Collaborate with senior management to align analytics initiatives with business priorities.
- Balance strategic projects with operational support across multiple teams.
- Knowledge Management & Business Continuity
- Develop and maintain a knowledge repository to ensure continuity and reduce operational risk.
- Implement processes for capturing, sharing, and updating critical business intelligence.
- Stakeholder Liaison
- Act as a key liaison with internal stakeholders in Belgium & the Netherlands to enhance knowledge sharing and collaboration.
- Foster cross-border alignment to strengthen analytics capabilities and business insights.
- Proven experience in data analytics leadership, preferably in financial services.
- Expertise in Power BI, data visualization, and dashboard development.
- Strong understanding of AI/ML applications in business contexts.
- Exceptional stakeholder management and ability to prioritize at senior levels.
- Experience in knowledge management systems and business continuity planning.
- Strategic thinking with operational agility.
- Strong communication and collaboration skills.
- Ability to lead cross-functional teams and drive cultural change toward data-driven decision-making.
Key Skills
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