Tech Support Specialist - Lisbon

Hybrid | Lisbon, Portugal

Location: Hybrid (Lisbon Area)

Workload: Full-Time

Training is 100% on-site for the first 30 days in Corroios. Attendance is mandatory.

Position Overview

We are currently looking for a Tier 1 Technical Support Specialist fluent in Dutch and German to join a growing support team in the eMobility sector.

This is a strong opportunity for professionals who are tech-oriented, customer-focused, and ready to support users of a global electric vehicle charging platform.

Job Summary

As a Level 1 Technical Support Specialist in our eMobility call center, you will be the first point of contact for customers experiencing issues with EV charging stations.

Your mission is simple and critical: resolve issues fast, minimize downtime, and deliver a high-quality customer experience.

You will handle basic troubleshooting, escalate complex cases, and support the smooth operation of EV charging infrastructure.

Main Responsibilities

• Handle customer inquiries via phone, email, and chat related to EV charger functionality, connectivity, and usage
• Perform first-level diagnostics (power status, network connectivity, user interface issues)
• Guide customers through standard troubleshooting steps (resets, cable checks, app configurations)
• Escalate unresolved or complex issues to Tier 2 support or field service teams with clear documentation
• Contribute to knowledge base improvements and operational efficiency
• Prioritize cases according to SLAs, warranty status, and issue criticality
• Accurately log all interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service)
• Identify and report recurring technical issues to support trend analysis and product improvements
• Stay up to date with EV charger models, firmware updates, and support procedures
• Ensure compliance with safety and operational standards during all remote interactions
  
  

Candidate Profile

• Fluency in Dutch and German (mandatory)
• Good command of English
• High school diploma or equivalent (technical education or certifications are a plus)
• Experience in customer-facing technical support (call center, technical helpdesk, or eMobility preferred)
• Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based connectivity)
• Familiarity with EV charging standards (Type 2, CCS, OCPP) is an advantage
• Strong communication skills, able to explain technical concepts to non-technical users
• Comfortable using CRM and ticketing systems
• Availability for shift-based work, including weekends and holidays
• Experience handling multiple support channels (chat, email, voice, back office) is a plus
• Hybrid work readiness and residence in the Lisbon area
  
  

Work Schedule

• Rotating shifts to ensure 24/7 coverage
• Monday–Friday (08:00–17:00): on-site
• All other shifts: remote
  
  

Compensation & Benefits

• Base salary: €950 gross/month
• Language allowance: €400/month
• Meal allowance: €10.20/day worked (up to €224.40/month)
• Transport allowance: €40/month
• Fully paid training
• Performance-based bonuses and allowances
• Health insurance after 30 days
  
  

Why Apply?

• Join a fast-growing company in the customer experience and eMobility space
• Work with a global technology brand
• Receive structured training and real career progression opportunities
• Benefit from a competitive compensation package and hybrid work model
  
  

Data Protection Notice

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Skills: technical support,german,dutch