Responsibilities

• Install, configure, maintain, and support shopfloor devices used in production, including handheld terminals, industrial tablets, barcode scanners, and label printers.
• Manage data flow and barcode/labeling processes between SAP and shopfloor devices.
• Provide SAP process support for production and warehouse operations.
• Handle incident and request management through Helpdesk tools (e.g. ServiceNow, Jira), including prioritization and follow-up.
• Apply basic cybersecurity practices such as endpoint security, MFA, patch management, backup processes, and OT security awareness.
• Actively participate in project activities including design, implementation, testing, documentation, and ongoing support.
• Provide 1st-level SAP S/4HANA end-user support; coordinate with global 2nd-level support teams for issue resolution, improvements, change management, testing, deployment, and authorization processes.
• Work closely with business users to analyze needs and deliver effective solutions.

Qualifications

• Bachelor’s degree in Computer Engineering or other related engineering disciplines.
• Hands-on experience with shopfloor devices (handheld terminals, industrial tablets, barcode scanners, label printers).
• Basic networking knowledge (TCP/IP, DHCP, DNS, VLAN, Wi-Fi); Cisco / Aruba experience is a plus.
• Experience with MDM solutions and Android Enterprise; knowledge of certificate and identity management.
• General knowledge of SAP architecture and technologies (e.g. Fiori, ITS, CPI, Signavio, LeanIX).
• Experience with SAP and third-party system integrations.
• Good command of English (written and spoken).
• Strong communication, documentation, and problem-solving skills.