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Key Responsibilities

Network Administration & Support

• Maintain, configure, and troubleshoot LAN/WAN, firewalls, routers, and switches.

• Monitor network performance and proactively recommend improvements.

• Ensure network security through firewall configurations, VLANs, and access controls.

Network Design & Implementation

• Design and deploy network solutions aligned with client requirements.

• Implement network upgrades, expansions, and hardware replacements.

• Support high-availability and disaster recovery strategies.

On-Site Troubleshooting & Resolution

• Conduct physical inspections: verify device power, cabling, airflow, and rack stability.

• Perform connectivity testing: Ethernet/fiber validation, SFP reseating, switch port analysis.

• Execute hardware replacements: swap failed devices, document asset changes.

• Collaborate with remote support teams via secure sessions and live troubleshooting.

• Conduct post-resolution validation: ping tests, trace routes, throughput checks, firewall/VLAN verification.

Documentation & Reporting

• Update ITSM tickets with actions taken, replaced components, and client sign-off.

• Record spare parts usage in ITSM asset inventory.

• Update network diagrams and CMDB after changes.

• Escalate unresolved issues with clear diagnostics and temporary workarounds.

Qualifications & Skills

• Proven experience in Network Administration and Network Engineering.

• Strong knowledge of network design, implementation, and security best practices.

• Hands-on expertise in configuring and operating routers, switches, and firewalls.

• Proficiency in troubleshooting complex network issues under pressure.

• Excellent problem-solving and analytical thinking skills.

• Strong communication, teamwork, and client-facing abilities.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Certifications such as Cisco Certified Network Associate (CCNA), CompTIA Network+, or higher-level Cisco certifications are a plus.

Why Join Us?

• Opportunity to work on global projects across diverse industries.

• Exposure to the latest networking technologies, cloud platforms, and security practices.

• Collaborative work culture that values innovation, learning, and career growth.

• Be part of a team driving digital transformation and sustainable IT solutions.