Product Manager
TekStaff IT SolutionsCanada4 days ago
ContractEngineering
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Pay rate: $95 - $119
Candidate Requirements / Must‑Have Skills
- 8–12+ years in digital enablement, contact center modernization, automation, or product/delivery leadership (financial services preferred).
- Experience with establishing operating models and sustainment practices for customer-facing platforms (voice and/or chat).
- Experience across business and technical stakeholders, influencing senior partners and collaborating with engineering, data science, and platform teams.
- Experience with conversational AI concepts (intents/entities, dialog patterns, containment, escalation, journey design) and GenAI fundamentals (RAG, evaluation, guardrails).
- Hands-on exposure to Genesys Cloud, Google Conversational Agents/Dialogflow, Vertex AI, Microsoft Azure, Copilot Studio, or OpenAI.
Nice‑To‑Have Skills
- Strong program/delivery ownership: planning, risk management, vendor coordination, release readiness, and post-launch operations.
- Experience partnering with Knowledge Management to operationalize content governance and improve answer quality.
- Familiarity with knowledge graphs/ontology concepts and evaluation/sustainment techniques (autoeval, conversation reviews, regression suites).
Key Skills
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