Resonate
HR Co-Ordinator
ResonateUnited Kingdom18 hours ago
Full-timeRemote FriendlyOther
About Us

At Resonate, we're on a mission to embed intelligent, connected technology into the operational fabric of railway operations, driving performance, efficiency, and innovation across the network.

Our vision is bold yet clear: to be the trusted partner, leading the modernisation of railway operations through purposeful innovation. We're not just building technology; we're building the future of how railways run.

We measure our success by the "Resonate Test", the moment when every Route and Operations Team says, "We couldn't run the railway without Resonate" and "Have you asked Resonate?" becomes the go-to question for technology solutions. That's the impact we're striving for, and we're looking for talented individuals who share our passion for making it happen.

If you're ready to be part of something transformative, where your work directly enables safer, smarter, and more efficient rail operations, we'd love to hear from you.

Overview Of The Role

The People Co-ordinator is a generalist role providing comprehensive operational support across all areas of Human Resources, including recruitment, employee relations administration, HR systems, and people processes. The role ensures the effective delivery of core HR activities across the employee lifecycle, supporting managers and employees while enabling the HR function to operate efficiently, consistently, and in line with employment legislation and organisational policy.

Key Accountabilities

  • HR Operations & People Process Delivery
  • Deliver operational HR support across the full employee lifecycle, ensuring people processes are applied consistently, fairly, and in line with policy and employment legislation
  • Partner with managers to coordinate people activities such as onboarding, role changes, probation outcomes, and exits, ensuring timely and well-managed outcomes
  • Draft and manage employment documentation, exercising judgement to ensure accuracy, compliance, and alignment with organisational standards
  • Maintain oversight of employee data and records, ensuring HR systems accurately reflect workforce changes and support effective decision-making
  • Recruitment & Resourcing Support
  • Coordinate end-to-end recruitment administration, including job adverts, candidate correspondence, interview scheduling, and offer processing
  • Liaise with hiring managers, candidates, and external suppliers to ensure a professional and efficient recruitment process
  • Manage pre-employment checks and support onboarding activities to ensure a smooth transition for new starters
  • First-Line HR Advisory Support
  • Act as the first point of contact for routine HR queries from employees and managers
  • Provide clear guidance on HR policies, procedures, and standard people processes, escalating complex or sensitive issues as appropriate
  • Support managers with consistent application of HR processes across the organisation
  • HR Systems, Data & Reporting
  • Maintain HR systems and trackers, ensuring accuracy, consistency, and timely updates
  • Produce standard HR reports and metrics such as headcount, turnover, absence, and recruitment activity
  • Support audits, data validation, and continuous improvement of HR information and processes
  • Policy, Process & Compliance
  • Support the implementation and administration of HR policies and procedures
  • Track mandatory training, right-to-work checks, probation reviews, and other compliance activities
  • Ensure HR processes align with employment legislation and internal governance requirements
  • Continuous Improvement & HR Projects
  • Identify opportunities to improve HR processes, documentation, and employee experience
  • Support HR initiatives and projects such as engagement surveys, policy reviews, system changes, or organisational development activities
  • Work collaboratively across the business to support people-related objectives

Requirements

Essential

  • Demonstrable experience in a coordination, operations, or professional support role, with responsibility for managing processes, documentation, and multiple stakeholders
  • Evidence of working in a role requiring strong organisation, prioritisation, and attention to detail, particularly where accuracy and deadlines are critical
  • Ability to quickly learn and apply policies, procedures, and systems within a regulated or structured environment
  • Strong interpersonal and communication skills, with the confidence to work with employees and managers at all levels
  • High levels of professionalism and discretion when handling sensitive or confidential information
  • Strong IT literacy, including experience using systems to manage data and Microsoft Office applications (Word, Excel, Outlook)
  • A proactive, adaptable approach with the ability to manage competing priorities in a fast-paced environment

Desirable

  • Experience coordinating recruitment, onboarding, or similar end-to-end processes in any professional setting
  • Exposure to people-related, compliance, or governance-driven processes (e.g. training administration, case coordination, audits, or reporting)
  • An interest in developing a career in HR or People Operations, with a willingness to learn and build technical HR knowledge
  • CIPD Level 3 or working towards

Competencies and Behaviours

We are looking for someone who:

  • Takes a proactive, hands-on approach to delivering HR support
  • Is organised, reliable, and consistently delivers high-quality work
  • Demonstrates a customer-focused mindset when supporting employees and managers
  • Handles sensitive matters with professionalism and discretion
  • Is adaptable, collaborative, and willing to develop across the full HR generalist remit

Benefits

So that you can thrive both in and out of work we offer the following on top of a competitive salary that rewards you for the value you bring:

  • A meaningful role in a growing rail technology business with real industry impact
  • Hybrid working
  • 27 days annual leave in addition to public holidays
  • 3 "privilege days" scheduled between Christmas/New Year
  • Pension plan with matched contributions from 5%-8%
  • Private Healthcare that covers you and your immediate dependents
  • Group Income Protection cover
  • Life Assurance
  • Enhanced maternity, paternity, and adoption policies

Key Skills

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