Technical Support Engineer
TITANArgentina21 hours ago
Full-timeRemote FriendlyInformation Technology
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We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.
We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.
Responsibilities:
We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing support for the TITAN products. This role is an integral part of the customer experience journey.
Responsibilities:
- Provide personalized support via various channels (Slack, Salesforce).
- Manage the ticketing system for our products.
- Diagnose and resolve technical issues related to our products.
- Educate customers on features and best practices.
- Escalate unresolved issues to the solutions and CS team or relevant departments.
- 2+ years experience in a customer technical support role in a SaaS company
- BSc in Information Systems/Computer Science.
- Excellent Salesforce in depth knowledge
- Strong analytical and troubleshooting skills.
- Excellent communication skills, both verbal and written.
- Fluent in English, additional languages a plus (Spanish, French).
- Willingness to work remotely across USA (Pacific time zone).
- Experience with Power BI, Salesforce, and Data analytics.
- Work with a dynamic and innovative team in a fast-growing SaaS startup
- Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
- Enjoy the flexibility of remote work and a healthy work-life balance
- Competitive compensation package and opportunities for professional growth and development
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