1. Engagement Overview

• Client Location: Abu Dhabi, UAE
• Engagement Duration: 12 months
• Start Date: February 2026 (latest by March 2026, subject to approval)
• Engagement Model: Onsite, Part-Time
• Working Days: 2 days per week (Monday & Thursday only)
• Working Hours: 9 hours per working day
• Language Requirement: English (mandatory)

The ideal candidate is a steady operator with enterprise exposure, capable of working autonomously while aligning with SLA rigor.

• Proven experience in Enterprise IT Infrastructure & End-User Computing (EUC)
• Strong hands-on expertise across:
• Network devices (switches, VLANs, Wi-Fi)
• Firewalls and VPNs
• Servers and basic system administration
• CCTV, access control, and UPS systems
• Laptops, desktops, printers, and peripherals
• Ability to perform preventive maintenance, daily health checks, and incident resolution
• Comfortable with documentation, reporting, and stakeholder communication
• Certifications in networking or systems (preferred, not mandatory)

4. Scope of Work (Aligned to SOW)

4.1 Preventive Maintenance

• Monthly preventive maintenance covering:
• Servers, switches, Wi-Fi access points
• Firewalls
• CCTV systems
• UPS and power backup
• Access control systems
• Submission of a comprehensive monthly maintenance summary report

4.2 Breakdown & Operational Support

• Response and resolution of incidents as per SLA
• Daily online health checks for:
• Firewalls
• Network switches
• Wi-Fi access points
• CCTV
• Access control systems
• Daily health check reports to be shared with the IT Team

4.3 Hardware Warranty Coordination

• Liaison with OEMs / authorized partners for warranty claims
• Tracking of:
• Faulty hardware
• Replacement timelines
• OEM communications

4.4 Network & System Support

• Troubleshooting and configuration of:
• Network & VLAN setups
• Wi-Fi connectivity
• Firewall and VPN configurations
• CCTV systems
• UPS performance
• Access control user management

4.5 IT Configuration & Asset Management

• Configuration support for internet and network devices
• Maintenance of IT asset inventory (PCs, laptops, servers, printers, network devices, peripherals)
• Proper documentation of configuration changes and asset movement

4.6 End-User Support

• Technical support for:
• Laptops and desktop PCs (hardware/software)
• Printers and scanners
• Network and firewall-related user issues
• Installation and setup of approved applications
• System preparation and end-to-end IT support

5. Reporting Expectations

The role is reporting-intensive, with an emphasis on visibility and traceability.

• Daily: Online health check reports
• Incident-Based: Breakdown reports with RCA and resolution details
• Monthly: Preventive maintenance and overall summary report