Chedi Hospitality
Waiter/ Waitress
Chedi HospitalityQatar1 day ago
Full-timeManagement, Manufacturing
Job Qualifications

  • Diploma or degree in Hospitality or Tourism Management is preferred.
  • Minimum 2 years of experience in Food & Beverage operations, preferably within a luxury hospitality environment.
  • Strong customer service, communication, and interpersonal skills.
  • Excellent personal grooming and presentation standards.
  • Familiarity with MICROS or similar POS systems.
  • Proficiency in English; additional languages are an advantage.
  • Positive, team-oriented attitude with a genuine passion for creating memorable guest experiences.

D. Key Areas of Responsibility

  • Customer Service
  • Delivers The Chedi Katara brand promise by providing exceptional, graceful, and personalized service at all times.
  • Builds rapport with guests, ensuring a warm and welcoming atmosphere throughout their dining experience.
  • Handles guest feedback, and requests professionally and efficiently, ensuring full guest satisfaction.
  • Collaborates respectfully with colleagues and other departments to ensure seamless guest service.
  • Anticipates guest needs and provides thoughtful recommendations on food, beverages, and service options.
  • Operational
  • Ensures that all brand and service standards are consistently met.
  • Greets, seats, takes orders, and serves food and beverages in accordance with established standards and service sequences.
  • Demonstrates full knowledge of menu items and offers professional suggestions and upselling opportunities to enhance guest experience and revenue.
  • Maintains clean and well-organized service areas, ensuring tables are properly set and cleared promptly.
  • Accurately processes guest checks, handles payments, and adheres to hotel cash-handling policies.
  • Verifies all transactions, credit card payments, and bills in accordance with financial procedures.
  • Works closely with team members and other outlets in a supportive and flexible manner to achieve departmental goals.
  • Maintains par stock levels for all equipment and guest supplies.
  • Personnel
  • Embodies and reinforces GHM and The Chedi Katara Values through professionalism, teamwork, and integrity.
  • Participates actively in training sessions and development programs to continuously enhance skills and product knowledge.
  • Other Duties
  • Maintains high standards of personal presentation and hygiene in line with hotel policies.
  • Demonstrates responsible behavior and always represents the hotel positively.
  • Adheres to all health, safety, and hygiene regulations, and ensures compliance within the work area.
  • Remains adaptable to changes within the F&B function as required by the hotel or industry trends.
  • Carries out any other reasonable duties as assigned by management.
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