AI Developer / Product Owner – London - Hybrid working - £100k +

My leading financial client is seeking an experienced AI Developer / Product Owner with strong technical knowledge and experience around AI technology to develop and own a new global Service Desk AI application. My clients’ Service Desk Assistant is used globally across the organisation as the first point of contact for all IT issues and the successful candidate will focus on its development, enhancements and integration.

This is an exciting, newly created role and it is anticipated that this will lead to more opportunities for the incumbent to create further AI Agents across the business.

Skills and experience required

• A strong commercial background and experience in AI technology at a technical and user level
• Commercial experience with Moveworks Agentic AI or a similar platform
• Proven experience of developing and managing AI chatbot assistants
• Experience of working with end users to enhance UI and continuous improvements
• Deep understanding and knowledge of NLP concepts and AI modelling capabilities
• Good knowledge of IT Service Management and Jira Service Desk
• Strong analytical skills to make informed decisions and identify improvements
• Excellent communication and stakeholder skills and consultancy approach