Qantas
Business Analyst - Business Technology
QantasAustralia5 hours ago
Full-timeInformation Technology
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

  • Business Analyst, Business Technology role working within the Safety team
  • Working on challenging and exciting initiatives
  • Full-time permanent position with Staff Travel Benefit from Day 1!

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

We’re seeking a Business Analyst – Business Technology to join our Safety team and contribute to challenging, high-impact initiatives that make a real difference. This role offers the opportunity to work on exciting projects that enhance safety and operational excellence across the organisation.

About The Role

As a Senior Business Technology Business Analyst, you will provide specialised advice and analysis to address operational and functional challenges. Acting as a key interface between technology and business stakeholders, you’ll design, develop, and implement solutions that meet business needs. You may work across multiple work streams and will be responsible for scoping and mapping integration with other business systems.

Key Responsibilities Of This Role Will Include

  • Deliver technology projects in line with agreed frameworks, ensuring end-to-end ownership and hands-on technical implementation of solutions.
  • Perform system maintenance, upgrades, and enhancements to ensure optimal performance and compliance of safety technology applications.
  • Provide ongoing technical support for implemented solutions, including troubleshooting and resolving issues in collaboration with service providers and managed services.
  • Gather and document technical requirements and specifications from business units, including high-level and detailed requirements for SaaS applications, tools, and systems.
  • Analyse and identify root causes of escalated incidents and problems, ensuring timely resolution to customer satisfaction.
  • Consult with business stakeholders to understand IT inputs required to achieve objectives and contribute to IT strategic plans and roadmaps.
  • Conduct complex business process analysis and develop effective solutions.
  • Build strong relationships to drive business benefits and support change initiatives.
  • Plan and manage implementation activities, including change management and user adoption.
  • Maintain accurate documentation and ensure updates are communicated effectively.
  • Ensure full compliance with established service standards, cyber security protocols, and Group management system policies.
  • Perform daily operational tasks including system health checks, monitoring integrations, managing user access requests, and coordinating periodic system maintenance activities.
  • Establish, refine, and consistently follow developer checklists to ensure high-quality code and support long-term application maintainability.
  • Proactively engage with external vendors to drive effective collaboration and ensure successful delivery of services

You Will Bring

  • Minimum 5 years’ professional experience in relevant IT area
  • Demonstrated Business Analysis skills and experience in a large and complex organisation
  • Proven experience with relevant technologies, methods and standards
  • Strong technical documentation skills and ability to translate requirements and specifications effectively
  • Excellent written and oral communication skill

Highly Regarded Experience For This Role

  • Have worked with Safety related SaaS Product such as Intelex, Solve Injury, HSI, Bowtie XP
  • Experience with the Microsoft Power platform including Power BI, Power Automate and PowerApps

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel:

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.

Applications will close by the 28th Jan 2026

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