Enforcement Officer
Metro FinanceAustralia2 days ago
Full-timeRemote FriendlyCustomer Service
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Responsible for the end-to-end management and recovery of aged debt (90+ days) accounts, ensuring compliance with regulatory guidelines. This includes negotiating customer-centric solutions, managing legal workflows, and maintaining strong relationships with external stakeholders to minimize financial loss.
Roles and responsibilities
Managing 90+ days accounts
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.
We are looking for someone with the following:
We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners, including the prestigious Financier of the Year, Credit Team of the Year and Settlements Team of the Year awards. We're also proudly "Great Place to Work" certified.
If you require further information please contact our Talent Acquisition Manager at [email protected]
Roles and responsibilities
Managing 90+ days accounts
- End-to-end management of backend aged debt accounts
- Negotiate solutions directly with customers with diplomacy and compassion
- Extensive skip tracing to locate customers and engage them to secure Payment arrangements or finalise their accounts
- Managing/Actioning Legal Workflow, meeting targets, following procedures and documents with attention to detail
- Take decisions on Legal recovery
- Instructing Legal representatives to take appropriate legal action based on Individual files.
- Liaise with Liquidators and Administrators
- Engage with brokers to find resolutions
- Maintain strong working relationships with mercantile agencies and auction houses.
- Prepare a weekly summary report for high-risk accounts and present it to the stakeholders.
- Prepare Write-Off recommendations for the month in line with the policy
- Report any system errors or process gaps to the manager for improvement
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.
We are looking for someone with the following:
- Minimum of 3 - 5 years’ recent experience in Legal Recoveries within either a commercial bank or finance company
- Exposure to Hardship, Insolvency and Litigation.
- Strong knowledge of consumer and commercial collection procedures.
- Experience in managing late stage collections and Legal processes.
- Strong knowledge and experience of skip tracing processes.
- Good understanding of Insolvency, Liquidation and Bankruptcy process.
- Experience in an asset-backed collections environment is highly desirable
- Sound understanding of current legislative requirements, Corporations Act, NCCP, PPSA, AML & CTF and Privacy Act
- Must have full Australian working rights (citizen or PR)
We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:
- Hybrid working model - work 3 days in the office and 2 at home
- A culture that promotes growth
- Working out of a beautiful modern office in Sydney and virtually
- Fun, regular social events so you can get to know your coworkers
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.
About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners, including the prestigious Financier of the Year, Credit Team of the Year and Settlements Team of the Year awards. We're also proudly "Great Place to Work" certified.
If you require further information please contact our Talent Acquisition Manager at [email protected]
Key Skills
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