For a public services client, as a Service Designer you will design and structure end-to-end digital service experiences, from user research to solution validation. Your role focuses on ensuring services are coherent, usable, and aligned with strategic objectives while maintaining a high level of service quality.. You work closely with stakeholders, delivery teams, and users to shape and validate service concepts in a digital environment.

Your responsibilities include

• Understanding user needs and client expectations through qualitative and quantitative research.
• Translating research insights into clear service and experience concepts.
• Designing and modelling user and service journeys, including personas, customer journeys, and service blueprints.
• Co-creating solutions with stakeholders, project teams, and users through workshops and collaborative sessions.
• Producing wireframes, prototypes, and test scenarios to validate service concepts.
• Ensuring consistency and quality of the user experience across all touchpoints.
• Supporting development teams by promoting UX, service design, and accessibility best practices.
• Contributing to continuous evaluation of solutions through testing, metrics, and analysis.
• Applying applicable information security rules throughout the design and validation process.
  

What are we looking for?

• You have proven experience as a Service Designer or in a closely related role.
• You have hands-on experience conducting user research, both qualitative and quantitative.
• You have experience designing end-to-end service and user journeys.
• You are able to translate complex user and business needs into structured service concepts.
• You have experience facilitating co-creation and strategic workshops.
• You are familiar with Agile delivery environments and cross-functional collaboration.
• You are able to work closely with development teams to support implementation.
• You have experience contributing to usability testing and solution validation.
• You are fluent in Dutch, and have a good working knowledge of French and English.
  

• Experience working in complex or public-sector environments.
• Exposure to UX/UI design and interface-level design activities.
• Experience interpreting data sets to derive user or service insights.
• Familiarity with accessibility standards and inclusive design practices.
  

What do we offer?

Location: Brussels (Belgium)

Work mode: Hybrid

Contract: Freelance or Permanent

Start date: As soon as possible

End date: 31 December 2026