About Us: 

VOCA is a pioneering AI technology development company based in Norway. We specialize in providing cutting-edge tools for digitalization, remote control, and autonomy, with a focus on uncontrolled and harsh environments. Serving a diverse international market, our team members bring extensive experience across AI, computer vision, machine control, strategy, customer relations, and international business development. 

Job Overview 

As a Cybersecurity & ICT Support Engineer, you will play a key role in securing and maintaining VOCA’s digital infrastructure, while also assisting in ensuring secure, reliable end-customer deployments across edge devices and on-site environments. The role spans internal ICT operations, cybersecurity, customer technical support/commissioning, and development support, contributing to secure-by-design products and robust delivery practices. 

Key Responsibilities 

Cybersecurity (Internal + Customer Deployments) 

• Own and evolve cybersecurity best practices that safeguard VOCA/Optilift systems and customer-facing environments, aligned with relevant standards and customer requirements. 
• Perform threat awareness and risk-based hardening of endpoints, servers, and edge devices 
• Support and/or lead security incident handling: triage, containment actions, root-cause support, and preventive improvements 
• Design and maintain secure network architecture for customer deployments: segmentation, firewall rules, VPN, access control, and secure connectivity patterns. 
• Implement and maintain logging/monitoring and security visibility to reduce detection and response time. 
• Ensure security controls remain effective across the lifecycle. 

Internal ICT Support 

• Provide in-house ICT support to ensure stable day-to-day operations 
• Administer and improve Microsoft environments: M365 services, Intune device management, Windows endpoint configuration, and Microsoft/Windows Server fundamentals 
• Maintain and improve core IT services. 
• Drive improvements to internal reliability and security through documentation, standard operating procedures, and pragmatic automation. 

Development Support (Secure-by-Design Enablement) 

• Contribute technical expertise to ensure robust cybersecurity practices and high-quality hardware/software integration in selected development projects. 
• Partner with development teams to implement secure-by-default patterns: hardening guides, secure configuration, secrets handling, dependency/patch hygiene, and deployment checklists. 
• Provide practical input on architecture and operational readiness (secure remote access approach, credential strategy, network zones, monitoring hooks, update paths). 
• Improve internal and customer-facing documentation (deployment guides, security guidelines, troubleshooting flows). 

Qualifications (Required) 

• Proven experience in ICT support and cybersecurity, including troubleshooting across endpoints, servers, and networked systems. 
• Familiarity with security frameworks/standards relevant to industrial/OT-like environments and regulated customer contexts. 
• Solid hands-on competence with Microsoft environments: Microsoft 365, Intune, Windows client management, and fundamentals of Microsoft/Windows Server administration. 
• Experience with Linux-based edge deployments: hardening, access control, logs, services, package management, update strategies, and operational troubleshooting in constrained/remote environments. 
• Practical knowledge of firewalls and network configurations: routing/switching basics, VLANs/segmentation, VPN concepts, secure remote access patterns, and troubleshooting connectivity in customer networks. 
• Experience designing or operating backup and recovery, including on-premises backup of cloud solutions, restore testing, and retention principles. 
• Experience using new tools, including AI-assisted tooling, to improve service quality 
• Scripting/automation to streamline provisioning, compliance, troubleshooting, or reporting. 
• Experience with vulnerability management, endpoint security tooling, and centralized logging/monitoring stacks. 
• Strong problem-solving skills and the ability to document clearly and work effectively with cross-functional teams. 

Benefits 

• Professional development opportunities. 
• Collaborative and innovative work environment. 
• Opportunity to work on a groundbreaking project  
• Favorable canteen arrangement and more 
• Free parking at the offices 
• Great office premises by the sea on Andøya, Kristiansand