The Head of IT Strategy & Governance is a pivotal leadership role at Oman Air reporting directly to

the Vice President - Digital & IT. The role is a central integrator for the Digital & IT Unit, ensuring seamless coordination across priorities and stakeholders while driving disciplined execution of strategic initiatives. This role provides executive-level support to align leadership agendas,

streamline decision-making and maintain operational clarity across complex programs. It champions delivery excellence by translating strategic objectives into actionable plans, monitoring progress, and removing barriers to execution. In addition, the position safeguards governance standards and fosters alignment between technology investments and business outcomes, enabling Oman Air to achieve its digital transformation goals with speed, accountability, and resilience.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

1. Lead the facilitation of the development of IT strategy and strategic plans and ensure they are communicated clearly across the Digital & IT organization and to key stakeholders.

2. Lead the participation of Digital & IT in the creation of an enterprise-wide strategy for how information and technology will contribute to business success across the enterprise.

3. Provide transparency into the total portfolio of investment in IT, and enable key decision makers to prioritize demand based on strategic objectives, risks, dependencies and potential constraints in the supply of IT.

4. Define, maintain and report on the metrics that will be followed to track the progress of IT achievements against objectives in the Digital & IT organization’s scorecard and IT’s contribution to business performance.

5. Identify performance gaps and initiate improvement efforts across IT capabilities where needed.

6. Position the value of IT within the enterprise and promote awareness of its role and ensure clear communication of strategy and priorities to stakeholders and across the Digital & IT organization to drive alignment and desired behaviors.

7. Design and maintain the IT operating model needed to deliver on strategic objectives including defining ways of working, role structures and guiding principles, as well as coordinating with other parts of Digital & IT on frameworks and standards (e.g., ITIL, COBIT, ISO).

8. Identify and propose organizational changes based on evolving strategy and lead Digital & IT

Unit-wide change initiatives tied to operating model evolution.

9. Lead the efforts of anticipating IT sourcing needs and managing strategic relationships with key vendors maintaining a broad view of the IT ecosystem to ensure the right collaborators are identified, positioned and aligned to strategic goals.

10. Support strategic supplier negotiations as needed on behalf of Vice President - Digital & IT.

11. Develop, manage and oversee vendor contracts, relationships and performance for the efficient delivery of products and services.

12. Control costs, drive service excellence and mitigate risks to gain increased value from vendors

throughout the deal life cycle.

13. Develop, present and manage the Digital & IT budget providing transparency to IT costs.

14. Manage cost allocation chargeback principles and measure the benefits of IT investments.

15. Gather and analyze project-, program- and/or portfolio-level data to track performance and forecast future performance. Identify improvements to program and project methodologies.

16. Coordinate transformation initiatives to evolve the IT operating model in line with strategic objectives including new organizational structures, delivery models, platforms, or tools used to deliver IT projects, products, and services.

17. Coordinate change management across multiple IT domains as needed.

18. Support, with consultation, advice and participation as needed, the orchestration of Digital &

IT’s participation in enterprise transformation programs including the introduction of IT fusion teams or business-led digital delivery including supporting the set-up and orchestration of

communities of practice that support such changes.

19. Represent Digital & IT in enterprise change management initiatives serving as the overall enterprise change agent for changes driven by, or related to, IT changes such as the introduction of new core systems (e.g. ERP, PSS, etc.), the introduction of a digital workplace to enable remote work or roll out AI agents to improve productivity.

20. Ensure IT employees have the foundational skills to support performance by partnering with HR and IT leaders to define the skills employees need to be successful in the enterprise.

21. Continuously assess the proficiency of current skills and the need for new skills.

22. Develop new skills that build a future-ready IT workforce that can deliver differentiating IT and business capabilities and strategic change by aligning these new skills with the strategic workforce plan.

23. Lead the development of workforce strategy for the Digital & IT organization, determining the appropriate staffing levels, managing the talent pipeline and ensuring personal objectives are

aligned with strategies and strategic plans.

24. Orchestrate the governance mechanisms to ensure that appropriate decisions are made to implement the business and IT strategy focusing not only on the Digital & IT organization but on prioritizing IT across the enterprise based on strategic objectives and potential business value.

25. Support regular IT audits and other business control activities.

26. Coordinate compliance training and communications and provide risk management that stewards the organization toward effective compliance and business outcomes.

27. Act as a delegate or proxy for the VP - Digital & IT, representing the VP in executive forums or stepping in during the VP’s absence when appropriate.

28. Lead and develop the Strategy & Governance team, providing direction, coordination and coaching across a group of cross-functional experts.

29. Perform any other related tasks as assigned by the Management.

MINIMUM QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in business, engineering, IT or a related field with Over 10 years of experience in IT and business with significant airline industry experience.

• A minimum of five years of experience of team management and leadership responsibilities.

• Experience in the airline industry, managing cross-functional teams or projects, and influencing senior-level management and key stakeholders.

• Master’s degree in above fields is an advantage.

PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPS:

• Proficiency in English (must) and Arabic (preferred)

• Proficient in MS Office, BI tools, EA tools and project management tools

• Advanced mastery of Excel

• ITIL 4 Foundation or equivalent certificate is an advantage

• TOGAF 9 certification or equivalent is an advantage

• PMP or PMI-ACP certification is an advantage

• Airline domain certificates (IATA, APEX, etc.) are an advantage

SKILLS & COMPETENCIES:

Core Competencies:

• Business acumen: Drives enterprise-wide strategy by securing stakeholder support, aligning business value with organizational needs, and translating complex solutions into actionable insights.

• Change advocate: Leads and champions cross-functional change initiatives by fostering collaboration, driving innovation, and embedding change management throughout the

organization.

• Outcome-driven: Drives organizational excellence by setting ambitious benchmarks and strategically investing in transformative initiatives to surpass industry standards.

• Strategic IT planning: Drives holistic, future-focused IT strategy by envisioning multiple

scenarios, challenging assumptions, and partnering across the enterprise to implement

transformative initiatives.

• Influencing and empowering others: Empowers teams drives organizational success by strategically influencing stakeholders, fostering ownership, and enabling a culture of collaboration and results.

• Team leadership: Provides visionary leadership by guiding high-performing teams,

empowering collaboration, and fostering strategic alliances to achieve exceptional

organizational results.

• Innovative: Champions innovative, value-driven digital strategies by fostering creativity,

embracing calculated risks, and aligning emerging technologies with enterprise goals.

• Continuous learning: Promotes a culture of continuous learning by modeling growth,

challenging norms, and empowering others to adapt and excel for future enterprise success.

Technical Competences:

• Advanced working proficiency in IT especially IT in the airline industry.

• Strong knowledge of:

o Systems in the airline commercial domain (PSS, IBE, GDS, NDC, Payment, Loyalty, RM, Network Planning, etc.)

o Systems in the airline operations domain (Flight Planning, Fleet Management, Crew Planning, MRO, DCS, W&B, etc.)

o Systems in the corporate back-office areas (ERP, S2P, HCM, WMS, etc.).

o Digital workspace ecosystems such as Microsoft (Exchange, Teams, SharePoint, OneDrive,

Entra ID, etc.), End User Computing, Workspace Technologies (smart meeting rooms, IP telephony, etc.), employee productivity and experience.

o Airline IT infrastructure such as messaging architecture and standards (Type B, etc.),

CUTE/CUPS platforms, SITA/ARINC network, aircraft connectivity (ACARS, ADS-A, VHF, Sat,

etc.), Inflight Connectivity and Systems (IFC, IFE).

o Data platforms (BI, Datawarehouse, Data Lake, etc.)

o On-prem and cloud IT infrastructure and network including hardware, platforms, systems

and operations.

o Programming, scripting language and principles (e.g., Python, Java, SQL), DevOps (CI/CD)

and QA.

• Advacnced working proficiency in Enterprise Architecture and Integration principles, practices

and tools.

• Advacnced working proficiency in IT Service Management principles and practices.

• Strong background in cybersecurity and IT governance.

• Expert level data analysis and interpretation competency.