Job Description:

The Company is a leading provider of billing, charging, and customer management systems, with more than 25 years’ experience delivering solutions across the telecommunications, finance, utilities, and transportation sectors.

As part of its regional growth strategy, the company is seeking a senior commercial professional to take on a dual role as Senior Account Manager and Country Head for Oman. This role combines responsibility for managing and growing key customer accounts with overall accountability for the company's commercial presence, partner ecosystem, and strategic positioning within the country.

The successful candidate will act as the primary commercial and executive representative of the company in Oman, owning customer relationships at the highest level, overseeing vendor and partner engagements in complex transformation programmes, and ensuring alignment between customer objectives and the company's long-term business strategy.

The ideal candidate should have a deep understanding of telecom BSS products, a proven track record in sales or account management, and excellent communication and negotiation skills.

The Account Manager's duties are to:

• Managing and developing strategic customer accounts within the region, acting as the primary point of contact for senior customer stakeholders.

• Creating, identifying, and responding to opportunities for providing the company's products and services.

• Developing and executing account strategies and account plans to achieve revenue, margin, and growth targets.

• Liaising internally within the company to establish pricing and to recommend appropriate products, enhancements, and services aligned to customer business objectives.

• Monitoring customer satisfaction, responding to queries and issues, and ensuring corrective actions are taken by the company and, where appropriate, by the customer organisation.

• Managing the escalation path for support, delivery, and project issues to ensure timely and effective resolution.

• Identifying key decision-makers and influencers within customer organisations and building long-term, trusted relationships with them.

• Providing accurate sales forecasts, pipeline updates, and regular reports to senior management.

• Identify key influencers in the customer organisation and build relationships with them.

• Assist the company management in planning and resource the business it expects to achieve with the customer organisation. Monitor the level of business actually achieved.

• Advises the management of the customer organisation on how to plan and budgetfor the products and services that are to be supplied in the coming few years.

In addition to account management duties, the Country Head is responsible for:

• Acting as the company’s senior representative in Oman, responsible for the company’s reputation, relationships, and commercial success in the country.

• Defining and executing the country-level business strategy in alignment with the company’s regional and global objectives.

• Ensuring the company operates within the country’s legal, regulatory frameworks and business environment (taxation, insurances etc.).

• Managing Home Affairs and Immigration relationships, ensuring foreign national visa sponsorship. Recruit, train and manage in-country staff.

• Overseeing vendor and partner relationships, particularly in the context of large-scale digital and BSS transformation programmes, ensuring clear accountability, governance, and commercial alignment.

• Working closely with customers, systems integrators, and local partners to ensure effective coordination across multi-vendor environments.

• Supporting major transformation initiatives by ensuring appropriate commercial structures, engagement models, and escalation mechanisms are in place.

• Monitoring market trends, regulatory developments, and competitive dynamics within Oman and feeding insights into the company’s wider strategy.

• Supportingthe company’s management in business planning, resourcing, and forecasting for the country, and tracking actual performance against plan.

• Representing the company at executive forums, industry events, and government or regulatory engagements where appropriate.

Given the varied locations of our customers, a willingness for international travel within the region on a regular basis is essential.

Education, Qualifications & Special Training:

• Educated to degree level (or equivalent)

Experience:

• Significant experience in account management, sales, or commercial leadership roles within telecommunications or adjacent industries.

• Demonstrated experience working with BSS and/or OSS solutions in support of telecommunications operators.

• Experience engaging in large-scale transformation programmes, including coordination across vendors, systems integrators, and customer stakeholders.

• Prior exposure to regional or country-level responsibility is highly desirable.

Competencies/capabilities – technical/professional:

• Strong familiarity with BSS and/or OSS applications, with the ability to understand customer usage, evolving requirements, and business drivers.

• Experience with CRM and billing solutions gained through vendors or systems integrators such as Amdocs, CSG, Convergys, Oracle, Geneva, Intec, Comverse, Accenture, Capgemini, or similar.

• Competence with standard MS Office applications, Salesforce (or equivalent CRM tools), and an awareness of project and programme management

techniques.

• Commercial acumen with the ability to balance short-term opportunities against long-term strategic objectives.

Competencies/capabilities – behavioural:

• Ability to adapt rapidly to new information or changing circumstances.

• Maintaining objectivity and sound judgement under pressure.

• Sustained focus on agreed objectives and deliverables.

• Strong commercial awareness embedded in decision-making.

• Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

• Customer-centric mindset, with a clear understanding of both internal and external stakeholder needs.

• Innovative and pragmatic problem-solving approach.

• Ability to navigate complex customer hierarchies and organisational cultures.

• Strong influencing and negotiation skills without reliance on direct authority.

• Effective management of multiple customers and opportunities simultaneously, including Tier 1 to Tier 3 operators.

Note: Please ignore the salaries mentioned on the job board - there is flexibility for the right profile