UX/UI Designer

Austen & Blake | London – Hatton Garden

Role: UX/UI Designer

Brand: Austen & Blake

Location: London – Hatton Garden

About Our Group Company

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.

About our Brand

Austen & Blake is a premium jewellery brand offering bespoke and made-to-order engagement rings, wedding rings and fine jewellery. Known for its design expertise, personal consultations and craftsmanship, Austen & Blake serves customers through a combination of digital touchpoints and physical showrooms. This role is dedicated exclusively to the Austen & Blake brand, supporting the optimisation of digital experiences while ensuring designs align with the brand’s premium positioning and customer expectations.

Neve Values

• Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

About the Role

As UX/UI Designer, you will be responsible for designing and evolving high-quality user experiences across the Austen & Blake digital journey. You will work closely with the CRO Specialist, Product, and Technology teams to deliver designs that support experimentation, optimisation, and product requirements.

This is a delivery-focused role, ideal for someone who enjoys turning insight and requirements into clear, testable, and customer-led design solutions, while maintaining strong visual and brand standards.

How you’ll contribute / what you’ll be doing

UX & UI Design

• Design intuitive, user-centred experiences across key journeys including homepage, PLP, PDP, consultation booking, and checkout.

• Create high-quality UI designs that align with Austen & Blake brand guidelines and premium positioning.

• Ensure designs are accessible, consistent, and responsive across devices.

Experimentation & Optimisation Support

• Collaborate with the CRO Specialist to design UX/UI solutions for A/B tests and experiments.

• Translate hypotheses and insights into test-ready design variations.

• Iterate designs based on test results and customer behaviour.

Product Design Support

• Support Product teams by delivering UX/UI designs aligned to product requirements and priorities.

• Participate in requirement discussions to ensure customer needs and usability considerations are embedded early.

• Balance experimentation work with product delivery demands.

Collaboration & Ways of Working

• Work closely with Product Managers, Developers, and UX stakeholders to ensure designs are feasible and well implemented.

• Provide clear design specifications and assets to support efficient development.

• Participate in design reviews and feedback sessions.

Insight & Continuous Improvement

• Use data, usability findings, and customer feedback to inform design decisions.

• Contribute to improving design patterns, components, and best practices.

• Stay informed of UX/UI trends and emerging best practices relevant to e-commerce and luxury brands.

What success looks like

• High-quality, testable designs delivered efficiently to support experimentation and product delivery.

• Positive impact on conversion, engagement, and usability metrics.

• Strong collaboration with CRO, Product, and Development teams.

• Designs that consistently reflect the Austen & Blake brand and customer expectations.

• Continuous improvement in design quality, patterns, and execution.

Where this role might not be a good match / What this role isn’t

• This is not a passive or purely conceptual design role.

• This is not a role for someone who prefers working without data, insight, experimentation, or clear requirements.

• This role is not suited to individuals uncomfortable collaborating closely with CRO, Product, and Technology teams.

• This is not a senior design leadership or strategy-only position.

Requirements / Who we’re looking for

Knowledge & Experience

• Proven experience as a UX/UI Designer working on digital products or e-commerce platforms.

• Strong portfolio demonstrating user-centred design and high-quality UI execution.

• Experience designing for experimentation and optimisation is desirable.

• Solid understanding of usability, accessibility, and responsive design principles.

• Experience collaborating with Product and Development teams.

• Comfortable working from requirements, insight, and hypotheses.

• Strong attention to detail with the ability to balance speed and quality.

• Experience within retail, e-commerce, or premium brands preferred.

Benefits / What we offer

• Join a fast-growing business where your contributions matter and your ideas are valued

• Work in a supportive, transparent environment that encourages innovation and excellence

• Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home

• Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm

• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits

• Enjoy your birthday, with an extra day of leave to celebrate

• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance

• 25 days annual leave + bank holidays

• Enhanced maternity and paternity leave entitlements

Next steps

If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders. Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. If we find there’s a perfect match, you’ll be offered and onboarded into the world of Team A&B!

Please bear with us, we do receive a large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted.

We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply.

Our Commitment to Diversity & Inclusion

At Austen & Blake we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Discover more about life at Austen & Blake by following our LinkedIn page and social media channels.

Website: www.austenblake.com | Social accounts: @austenandblake