Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.



By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.



From prototype to real-world impact - be part of a global shift by doing work that matters.

Job description, responsibilities and duties

The Senior Technical Analyst will be responsible for gathering and understanding the business needs of Fiserv clients. The Technical Analyst will then ensure that the requirements are accurately documented allowing technical teams implement the defined solution. This person should work under less direct supervision with some latitude for independent judgment.

This position will be supporting a strategic project to development a Next generation payment acceptance platform.

Key responsibilities

• Subject matter expert(SME) within the technical product team responsible for the analysis and design of the POS terminal configurations and application requirements

• Manage and own the Backlog and act as a point of contact against the stakeholders (project managers, product managers etc..)

• Define the User stories (do detailed product and technical analysis) that are part of the backlog and do the refinement and planning of the User stories.

• Work within the scrum team that is bringing the e2e value for clients - be a team player

• Concise and structured issue and stakeholder management / communication

• Anticipate post-production implications with delivery of requirements

• Assess the impacts to each (multiple) stakeholder involved

• Minimize need for multiple iterations of ‘review and update’ sessions prior to client sign-off, as well as additional developer / tester questioning following client sign-off

Job Requirements



• 3+ years experience as a Business/IT analyst in the field of Payments, POS terminals, POS Acquiring or similar

• Strong analytical thinking and technical background with focus on details

• Project management methodology knowledge and experience – Agile

• Proven track record of gathering customer requirements, analyzing and translating these into business processes

Competencies

• Strong verbal, written and organizational skills; strong customer orientation

• Pro-active approach in meeting agreed deadlines

• Ability to work with multi national team based across EMEA region

• Committed to clients and to delivery

• Strong document-writing ability

• Quality-focused, with attention to detail, good use of language (proficient with Word,PowerPoint, Visio), familiarity with Jira and Confluence tools. Proficiency with Excel is a must(not on the level of programming in VB etc…)

• Ability to adapt to different situations; Clients, technical requirements, business outputs

• Organised; analysis and documentation must follow pre-determined project methodologies

• Flexible

• Project and Process Management

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance:
  Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development:
  Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities:
  Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance:
  Hybrid work and flexible working hours, employee assistance programme;
• Health:
  Global internal wellbeing programme, access to wellbeing apps;
• Community:
  Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.