HubSpot
Senior Data Analyst
HubSpotIreland1 day ago
Full-timeRemote FriendlyInformation Technology
POS-30928

The HubSpot Customer Success Strategy and Operations team is looking for a Strategy and Operations Analyst to join our team. In this role, you will combine deep data insights with business expertise to deliver comprehensive solutions that tackle critical challenges and enhance operational efficiency and strategic outcomes.

  • Provide data-driven, operational, and decision-making support to the Customer Success organization and management team
  • Support weekly, monthly, and quarterly performance analysis, forecasting, and business reviews.
  • Develop operational excellence metrics and performance management processes.
  • Respond to business requests, compile root cause analysis and solve common issues.
  • Support cross-functional programs, processes, and systems to drive performance and productivity improvements

We Are Looking For People Who Have

  • Academic or professional experience with a heavy quantitative, analytical focus.
  • Results-oriented mindset; you not only run the numbers but also embrace the responsibility of executing on your recommendations to drive cross-functional impact.
  • Excellent communication and storytelling skills, with a passion for collaborating across teams (e.g., Product, Sales, CS) and translating data into insights.
  • Ability to thrive in a fast-paced working environment, working autonomously to pivot quickly as business needs evolve.
  • Passionate about the role of data in performing root-cause analyses and providing recommendations to solve complex problems.
  • Experience using AI to elevate analytical standards and scale project execution without sacrificing rigor.
  • Ability to write performant, complex SQL queries and perform analysis in code-based or notebook environments to ensure workflows are reproducible, auditable, and efficient.
  • Experience building commercial models (e.g., ROI, LTV) and forecasting trends to inform near-term operational decisions.

In This Role, You Will

  • Define (or redefine) leading indicators of success for your team. Serve as the expert for these metrics by understanding how data collection is instrumented, how it flows through our ETL pipeline and is aggregated, and how metrics are defined in our analytics platform.
  • Construct the core dashboards, visualizations and analyses to help stakeholders monitor product health and make better decisions.
  • Perform ad hoc analyses into user behavior to inform specific, near-term experiment designs or decisions or longer term strategy.
  • Partner with engineering and other internal operations teams to enable a high level of data integrity, consistency and clarity across multiple internal databases and reporting systems.
  • Be a voice within your teams to educate, elevate and advocate for the continual value of leveraging analytics to inform decision making.
  • Navigate an enterprise-scale data environment and own the development of scalable assets that drive efficiency and data consistency.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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