Operations Associate - Lisbon

🏡 Join GuestReady as an Operations Associate!

GuestReady is a globally leading short-term rental management and hospitality company, operating in the United Kingdom, France, Portugal, Spain, and the UAE. Since launching in 2016, we’ve hosted over 3.3 million guest nights, generated more than $170M in Gross Booking Value, and managed a portfolio worth over $1B.

Our mission is to revolutionise the short-term rental industry through innovative technology and a genuine commitment to hospitality — delivering peace of mind to property owners and unforgettable experiences to guests.

We’re now looking for a passionate and motivated Operations Associate to join our Lisbon team, for someone excited about hospitality, operations, and customer experience, who wants to grow in a fast-paced and international environment.

📌 Role Overview
As an Operations Associate, you’ll play a key role in the daily running of our operations in Lisbon. You’ll work closely with different teams such as Maintenance, Housekeeping, and Guest Services to ensure everything runs smoothly and guests receive the best possible experience.

You’ll be at the heart of our operations, managing guest communications, coordinating tasks, and helping maintain high service standards across all touchpoints.

🎯 Key Responsibilities & Tasks
✅ Build strong, trust-based relationships with guests
✅ Manage reservations and daily guest communications
✅ Support day-to-day operations across departments (Maintenance, Housekeeping, etc.)
✅ Coordinate and share information using our PMS and internal tools
✅ Help ensure smooth operational processes and quick issue resolution
✅ Contribute to a positive guest experience from check-in to check-out

🛠 What You Need to Succeed
🔹 Fluent in Portuguese and English (spoken and written)
🔹 Based in Lisbon, with flexibility to work weekends and shifts (on-site role)
🔹 Previous experience in hospitality, reception, or tourism
🔹 Strong problem-solving skills and ability to stay calm under pressure
🔹 Guest-centric mindset with excellent people skills
🔹 Highly organized, detail-oriented, and eager to learn

🕘 Working Hours
Shift-based schedule, including weekends, depending on operational needs.

🎁 Perks & Benefits
✨ A fast-paced and collaborative team culture
🚀 Join a fast-growing, international company with real career progression
🌍 Multicultural and global exposure
💡 A flat hierarchy where your ideas are heard and valued
🎉 Regular team events and off-sites
📈 Diverse challenges and strong opportunities for professional growth

🙌 Join Us on This Exciting Journey!
Even if you don’t tick every box, we’d still love to hear from you — motivation, attitude, and willingness to learn matter just as much as experience.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds and believe that different perspectives make us stronger. Let’s build something great together! 🚀

👉 Apply now and join GuestReady’s Lisbon team!