Head of Department - ERP

Job Title: ERP Implementation Department Manager

Location: Dubai, UAE

Salary: 10000 AED

We are seeking an experienced and driven Implementation Department Manager to lead our ERP implementation team. This role is critical in ensuring seamless deployment of our software solutions, driving customer success, and optimizing internal processes. The ideal candidate will combine strong leadership with operational expertise, strategic thinking, and a passion for delivering excellence.

Requirements & Qualifications:

• Bachelor’s degree in Business, IT, Project Management, or a related field; Master’s degree is a plus
• 5+ years of experience in ERP implementation, project management, or technology deployment
• 2+ years of experience in managing teams, preferably in software or technology environments
• Strong understanding of ERP systems, business processes, and project management methodologies
• Excellent organizational, communication, and leadership skills Ability to manage multiple projects simultaneously and meet deadlines under pressure
• Experience in training, mentoring, and developing teams

Key Responsibilities:

 Lead and manage the ERP implementation team, ensuring successful deployment

projects across all client accounts

 Develop, document, and enforce standard operating procedures (SOPs) for smooth

and consistent implementation processes

 Coordinate with sales, support, and product teams to ensure client requirements are

accurately captured and executed

 Monitor project timelines, milestones, and deliverables, proactively addressing risks

and challenges

 Mentor and develop team members, ensuring continuous skill enhancement and

performance improvement

 Drive process improvements, workflow optimizations, and innovative solutions to

increase departmental efficiency

 Maintain high-quality standards in project delivery, client interactions, and

documentation

 Prepare reports and dashboards to track team performance, project status, and

client satisfaction

Ideal Personality of the Candidate: The ideal candidate is highly accountable, taking ownership of departmental results and client satisfaction. They consistently go the extra mile,

demonstrating commitment to excellence and proactive problem-solving. They combine

strategic thinking with hands-on execution, ensuring that both team and client expectations

are exceeded. Adaptable and forward-thinking, they embrace change, foster innovation,

and encourage continuous improvement across the team. Strong communication and

professional decorum are essential, as they interact with internal teams, stakeholders, and

clients at all levels.