St. Michael's Hospital
Chief Technology Officer & Chief Info Security Officer
St. Michael's HospitalCanada17 hours ago
Full-timeInformation Technology
The Chief Technology Officer (CTO) and Chief Information Security Officer (CISO) provides visionary leadership and strategic direction for the hospital’s digital infrastructure, cybersecurity, and telecommunications systems. This role is accountable for ensuring the reliability, integrity, and security of all technology environments that support patient care, operations, and research.

The CTO/CISO is responsible for advancing a secure, high-performing, and future-ready technology ecosystem that aligns with the hospital’s mission and strategic goals. This includes fostering innovation, promoting cyber resilience, and ensuring compliance with privacy and regulatory standards across all systems and services.

As a strategic partner and trusted advisor, the CTO/CISO leads a multidisciplinary technology team that delivers enterprise-wide digital services and supports clinical and corporate priorities through the effective use of technology. The role champions collaboration with hospital departments and external partners to enable digital transformation, operational efficiency, and data-driven decision making.

The role delivers technology strategy and operational excellence in support of the hospital’s goals, including:

  • Developing and executing digital strategies that ensure reliable, secure, and scalable infrastructure across the enterprise.
  • Overseeing cybersecurity governance and controls to safeguard organizational assets, protect patient and employee information, and ensure regulatory compliance.
  • Leading the implementation, integration, and optimization of commercial software and systems that enhance clinical and corporate functions.
  • Partnering with clinical, research, and administrative departments to understand operational needs and translate them into innovative, technology-enabled solutions.
  • Providing operation, maintenance and support of existing systems on a 24 hour, 7 days per week basis;
  • Guiding process redesign and digital workflows that enhance data collection, use, and insight generation across the organization.
  • Building a strong culture of cybersecurity awareness, digital literacy, and continuous learning through comprehensive digital education and training programs.
  • Driving continuous improvement through adoption of best practices, emerging technologies, and strategic partnerships that strengthen system performance and cyber resilience.

Responsibilities

  • Provides visionary leadership and direction in the design, implementation, and sustainment of a secure, reliable, and scalable technology ecosystem that enables excellence in clinical care, research innovation, and administrative efficiency.
  • Develops and delivers an integrated digital infrastructure strategy that unites infrastructure, cybersecurity, and telecommunications into a cohesive enterprise framework, ensuring alignment with hospital priorities, privacy legislation, regulatory standards, and industry-leading practices.
  • Oversees enterprise technology operations including data centers, cloud environments, network architecture (LAN/WAN), servers, storage, endpoint management, and telephony systems, ensuring optimal performance, high availability, and robust disaster recovery and business continuity capabilities.
  • Leads the organization’s cybersecurity program and risk management by establishing a proactive, layered defense model that includes continuous threat monitoring, incident response, vulnerability management, and comprehensive staff awareness and training programs.
  • Partners with senior leadership, clinical, research, and administrative stakeholders to assess current and emerging technology needs, inform capital and operational planning, and align digital investments with organizational strategy, fiscal sustainability, and future readiness.
  • Ensures financial accountability and operational excellence through effective budget management, vendor and contract oversight, and strategic sourcing that maximizes value, mitigates risk, and ensures lifecycle sustainability of technology assets.
  • Cultivates a high-performing, forward-thinking digital culture by empowering teams through mentorship, professional development, and succession planning, while fostering collaboration, innovation, and continuous improvement across all technology functions.
  • Serves as a strategic advisor and ambassador for technology across the hospital and with external partners by actively engaging in provincial and regional initiatives, industry collaborations, and governance forums to advance digital and cybersecurity maturity across the healthcare system.
  • Provides strategic input into the development and execution of the annual Digital Plan, ensuring the stability, integrity, and performance of all technical systems and services, including infrastructure, cybersecurity, telecommunications, and end-user technologies.
  • Leads and directs the portfolio of technology operations through a team of Directors and Managers responsible for Infrastructure, Security, Telecommunications, and End-User Support, ensuring coordinated delivery of reliable, secure, and cost-effective services across all hospital sites.
  • Oversees enterprise technology platforms including data centers, network and wireless infrastructure, cloud services, endpoint management, and telephony systems, ensuring optimal performance, high availability, and robust disaster recovery and business continuity capabilities.
  • Provides operational governance and direction for incident management, change control, capacity planning, and service delivery, ensuring consistency, accountability, and alignment with ITIL-based best practices.
  • Directs technology evaluation, selection, and implementation to ensure solutions are scalable, secure, and aligned with organizational priorities, emerging trends, and fiscal responsibility.
  • Oversees cybersecurity operations and technology-related risk management, including vulnerability management, system hardening, identity and access management, and threat detection, maintaining the confidentiality, integrity, and availability of hospital systems and data.
  • Partners with senior leadership and technical directors to identify opportunities for innovation, process improvement, and adoption of emerging technologies that enhance reliability, resilience, and user experience.
  • Develops and maintains policies, standards, and procedures related to cybersecurity, infrastructure, and technology operations, ensuring compliance with legislative requirements, regulatory expectations, and industry best practices.
  • Fosters a culture of operational excellence and collaboration by mentoring and developing Directors and Managers, promoting cross-functional teamwork, and driving continuous improvement across all aspects of digital and technology operations.
  • Analyzes digital operations and evaluates the success of the portfolio against established indicators, ensuring efficient, economic and quality performance is ingrained in service provision;
  • Serves as a key representative and technology leader on hospital committees, governance bodies, and cross-functional working groups, providing strategic input and ensuring technology initiatives align with organizational priorities and patient care objectives.
  • Participates in Board of Directors subcommittees and senior management forums, presenting on digital strategy, infrastructure performance, cybersecurity posture, and risk mitigation as required.
  • Represents the organization externally through participation in regional, provincial, and sector-level committees and partnerships, including Local Delivery Group (LDG) and Ontario Health digital forums.
  • Acts as a recognized subject matter expert and regional collaborator, providing guidance, insight, and peer support to partner hospitals and healthcare organizations on matters of cybersecurity, digital infrastructure, and technology strategy.
  • Provides direction/leadership for management level staff and the information technology team as a coach and mentor; defines accountabilities while directing and supporting the achievement of performance goals, within functional area of responsibility;

Qualifications

  • Master’s Degree in Information Systems, Health Informatics, Computer Science or a recognized equivalent is required
  • Certified Information Systems Security Professional (CISSP), required
  • Eight (8) year’s experience required, including five (5) years progressive IT Management experience at a senior level and three (3) years technical related work experience;
  • Advanced technical computer skills to provide guidance/support for specific functional area(s) and related systems;
  • Deep understanding of IP Telephony Systems / Technology and integration with networks;
  • Deep understanding of LAN/WAN technology and switching and routing protocols
  • Comprehensive knowledge of enterprise infrastructure, cloud computing, and virtualization technologies;
  • Strong knowledge of regulatory requirements, privacy legislation, and cybersecurity frameworks relevant to healthcare (PHIPA, HIPAA, ISO 27001, NIST, Ontario Health CSOM);
  • Proven ability to provide executive-level advice and guidance to Boards, senior leadership, and external stakeholders;
  • Ability to foster a culture of innovation, continuous improvement, and digital transformation within the organization;
  • Experience in risk management specific to technology and cybersecurity, including incident response and business continuity planning.
  • Proficiency in dealing with technology, vendors, strategies and tactics;
  • Excellent interpersonal, verbal and writing communication skills;
  • Excellent financial acumen with the ability to forecast and develop operational and other budgets;
  • Strong analytical, communication and presentation skills;
  • Strong record demonstrating a high degree of judgment, integrity and diplomacy while protecting the confidentiality of information;
  • Ability to effectively collaborate with and carry out the vision and direction of the Executive Director, Digital;
  • Proven ability to collaborate across functional lines of responsibility, lead large internal/external project teams and build consensus where results have implications for the management and operation of multiple Hospital areas.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.

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