ABOUT US

Infosys BPM (www.infosysbpm.com), the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, Puerto Rico, China, the Philippines, Singapore, and Australia.

Infosys BPM has been consistently ranked among the leading BPM companies and has received multiple awards and recognition from key industry bodies and associations. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

ROLE: Associate Lead - HR

Status – 6 Months fixed term, extendable based on project requirement

NOTE - Only applicants with Australia full work right, i.e., holding a valid visa will be considered for the role.

Role Overview

The HR Coordinator will play a key role in supporting HR operations and ensuring seamless collaboration across multiple teams, including operations and enabling functions. This role requires strong interpersonal skills, the ability to drive timely closures, and a solid understanding of HR practices within the Australian market. The position also involves managing employee communications and championing diversity and inclusion initiatives.

Key Responsibilities

1. Recruitment & Onboarding

• Manage end-to-end recruitment processes: job postings, screening, interviews, and hiring.
• Partner with hiring managers to identify staffing needs and ensure timely fulfillment.
• Conduct new hire orientations and facilitate a smooth onboarding experience.
• Maintain accurate candidate and employee records.

2. Employee Relations

• Act as a primary point of contact for employee queries and concerns.
• Support managers in resolving workplace issues and fostering a positive work environment.
• Ensure consistent application of company policies and compliance with Australian labor laws.
• Conduct stay and exit interviews to monitor engagement and retention.

3. Payroll Administration

• Coordinate with Finance and payroll vendors to ensure accurate and timely payroll processing.
• Ensure compliance with tax regulations, benefits deductions, and statutory requirements.
• Address employee payroll queries promptly.

4. Grievance Management

• Handle employee complaints confidentially and in a timely manner.
• Conduct investigations and recommend appropriate actions.
• Document and escalate complex matters to HR leadership when necessary.

5. Employee Engagement & Communications

• Plan and execute engagement initiatives, events, and wellness programs.
• Develop and manage employee communication strategies to ensure clarity and transparency.
• Gather feedback through surveys and focus groups to enhance workplace satisfaction.
• Promote an inclusive and collaborative culture.

6. Diversity & Inclusion

• Drive diversity and inclusion initiatives across the organization.
• Collaborate with leadership and employee resource groups to implement programs that foster equity and belonging.
• Monitor progress and report on diversity metrics.

7. HR Business Partner Support

• Collaborate with leadership to align HR strategies with business objectives.
• Analyze HR metrics and provide actionable insights.
• Support workforce planning and organizational development initiatives.
• Ensure compliance with Australian employment laws and HR policies.

Key Skills & Competencies

• Strong communication and collaboration skills to work effectively with multiple teams across operations and enabling functions.
• Ability to manage priorities and ensure timely closures of HR processes.
• Knowledge of HR practices and compliance requirements in the Australian market.
• Expertise in employee communications and engagement strategies.
• Passion for driving diversity and inclusion initiatives.
• Problem-solving and conflict resolution skills.
• High attention to detail and organizational skills.

Infosys BPM is committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

We provide adjustments including alternate formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats) or have an enquiry about the support provided, please contact HR Team on 02 8913 5900 or email to [email protected].

Please click on the Apply link below to upload your resume before the closing date.

We reserve the right to withdraw this advertisement prior to the closing date.

We respectfully request agencies not to forward unsolicited resumes unless requested.