L2 & Critsit Technical Support Engineer

LenovoArgentina1 day ago

Full-timeInformation Technology

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers
Coordinate L1.5 focals for their support in each of their contries
Participate in Quality team interlocks
Coordinate ASP/AWSP audits
Make use of key trainings to deploy with technicians agents together with Training focal (WW GEO)
Criticalcasefollow-up and progress communication
Evaluate and negotiate with customers/channels Action Plans
Problem replication and solution determination
Tippublishing and knowledger sharing to L1.5 and ASP technical leaders
Escalation leader for L2/L3 cases as well as Critsit supervision

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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