L2 & Critsit Technical Support Engineer

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• Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers
• Coordinate L1.5 focals for their support in each of their contries
• Participate in Quality team interlocks
• Coordinate ASP/AWSP audits
• Make use of key trainings to deploy with technicians agents together with Training focal (WW GEO)
• Criticalcasefollow-up and progress communication
• Evaluate and negotiate with customers/channels Action Plans
• Problem replication and solution determination
• Tippublishing and knowledger sharing to L1.5 and ASP technical leaders
• Escalation leader for L2/L3 cases as well as Critsit supervision
  
  

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