TechOps Engineer

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

We are seeking a dedicated TechOps Engineer. You will be responsible for operational support, maintenance and optimization of our SaaS and non-Saas applications. You will work closely with cross-functional teams to ensure the reliability , performance and security of our applications’ ecosystems. You will utilize Azure DevOps for application deployments, Data dog and Opsgenie for monitoring and ServiceNow as ticketing platform.

What you will do:

• Provide operational support for SaaS, non-SaaS applications
• Monitor application performance and availability
• Troubleshoot and resolve application-related issues
• Maintenance and Optimization
• Responsible for operational performance and producing plans to optimize product performance and to ensure application health
• Optimize application performance and scalability
• Ensures Configuration items accurately reflect in line with agreed changes
• Responsible for server-sizing and architecture design and to ensure the service and architectural design is constantly aligned across clusters, as needed
• Incident Management
• Serve as a subject matter expert (SME) to overcome complexities, resolve issues and successfully steer their team towards delivering a quality service
• Conduct root cause analysis and implement corrective actions
• Applies knowledge to direct the resolution of issues and provide thought leadership on delivering new requirements / services and improvements
• Troubleshoot and resolve application performance bottlenecks
• Collaboration and Communication
• Work closely with development, QA, and infrastructure teams
• Understanding the demands on the service and future plans for workload growth / shrinkage
• Regular review and updates of documentation (SOPs, FAQs, etc)
• Security and Compliance
• Ensure applications adhere to security policies and standards
• Conduct regular security assessments and audits
• Implement security best practices for application management
• Continuous Improvement
• Identify opportunities for process improvements and automation and follow BAO processes to document & implement.

What you need to have:

• Expertise in the technical implementation and operation of mission critical IT services
• Strong knowledge of Microsoft Azure cloud environments and services.
• Certification for Azure Fundamental and Administration Skill.
• Proficiency in using Azure DevOps for CI/CD processes.
• Familiarity with monitoring tools, particularly Datadog.
• Expertise working with windows server systems and demonstrable history of root cause analysis on production issues
• Comprehensive understanding of a complex suite of IT applications / components.
• Able to work as a team leader and work collaboratively with all members of the team in the delivery of the services
• Knowledge of cybersecurity practices and regulatory compliance is vital to safeguard sensitive data and maintain security standards
• Apply knowledge to comply with the Firmwide Technology Governance, processes and policies
• Stay updated with the latest industry trends and technologies
• Experience working in an ITIL-based framework
• Champion and adhere to the Evolved PwC Professional
• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration abilities.

What's in it for you:

• Extended compensation and benefits package
• Continuous learning opportunities to enhance your professional and soft skills
• A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit

We really welcome open-minded and committed people:

• Eager to take on new challenges and learn new things
• Who put their heart, mind, and soul into everything they do
• Who enjoy sharing knowledge and understand the importance of teams.