Technical Support & Integration Engineer
Sanction ScannerTurkey19 hours ago
Full-timeCustomer Service
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🚀 Join Sanction Scanner as a Technical Support & Integration Engineer!
Are you passionate about solving technical problems and ensuring seamless customer experiences? Sanction Scanner - 3x Deloitte Fast 50 Winner - is looking for a Technical Support & Integration Engineer to help our customers succeed by troubleshooting issues, analyzing system behavior, and collaborating closely with product and engineering teams. If you're technically curious, customer-focused, and excited to work with cutting-edge compliance technology, this role is for you!
🌟 Why You'll Love Working with Us
🎓 What We're Looking For
Are you passionate about solving technical problems and ensuring seamless customer experiences? Sanction Scanner - 3x Deloitte Fast 50 Winner - is looking for a Technical Support & Integration Engineer to help our customers succeed by troubleshooting issues, analyzing system behavior, and collaborating closely with product and engineering teams. If you're technically curious, customer-focused, and excited to work with cutting-edge compliance technology, this role is for you!
🌟 Why You'll Love Working with Us
- Meaningful Impact: Contribute to a global mission of combating financial crime
- Professional Growth: Access mentoring, training, and opportunities to deepen your technical expertise
- Collaborative Environment: Work closely with customer success, product, and software teams
- Inclusive Culture: Join a team that values diverse perspectives and innovation
- Provide technical support and onboarding assistance to customers
- Troubleshoot platform, integration, and API-related issues and ensure systematic follow-up until resolution
- Monitor system behavior and proactively identify potential problems before they impact customers
- Perform root cause analysis using logs, monitoring tools, SQL queries, and technical investigation methods
- Collaborate with product and engineering teams to escalate issues, test fixes, and improve system reliability
- Document incidents, solutions, and technical guides to strengthen internal knowledge base
- Contribute to continuous improvement of support processes and customer technical experience
🎓 What We're Looking For
- Bachelor's degree in engineering, computer science, or a related field
- 3+ years of experience in technical support or support engineering for a software product or application
- Fluency in written and verbal English and Turkish
- Strong problem-solving and root cause analysis skills
- Hands-on experience with SQL and data querying for troubleshooting
- Experience using monitoring/logging tools such as Grafana
- Solid understanding of APIs and experience with API testing tools such as Postman
- Ability to work in a fast-paced, customer-focused environment
- High sense of responsibility, ownership, and accountability
- A Competitive Compensation Package - NET Salary payment with additional fringe benefits
- A meal compensation that is actually enough for a decent & nutritious lunch
- Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it
- Strong Appreciation and Reward Culture - Your impact on Sanction Scanner's growth will be appreciated
- Digital Membership Support - A balance you can use for your digital memberships
- Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things!
- No Dress Code. Dress as you like
- Dream Team. Be a part of great team and grow together
- Software support. Subscription to any software you might need to perform at your best
- Experience an international work environment that fosters positive energy through a caring team
- Be a part of shaping the future of Sanction Scanner by joining our innovative creators
Key Skills
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