Service Designer | Corporate Services | Financial Services
Al-Futtaim AutomotiveUnited Arab Emirates18 hours ago
Full-timeDesign, Art/Creative +1
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Job Requisition ID: 174636
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview Of The Role
Service Design and Optimization
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview Of The Role
- The Service Designer role involves designing and optimizing end-to-end customer experiences across various sectors, including UHNW banking, retail banking, and automotive financial services. The candidate will be responsible for translating customer needs into innovative service blueprints and ensuring seamless delivery across digital and physical touchpoints. Success in this role requires a customer-obsessed mindset, strong business acumen, and the ability to work collaboratively with multiple stakeholders to enhance the overall customer experience.
Service Design and Optimization
- Create service blueprints and journey maps for Ultra High Net Worth (UHNW), retail, and automotive sectors.
- Prototype and validate service concepts through testing and customer feedback.
- Support continuous improvement of design standards and processes.
- Conduct qualitative and quantitative research to uncover customer pain points.
- Facilitate workshops with stakeholders to co-create solutions.
- Collaborate with UX, UI, and product teams to ensure experience alignment.
- Customer-obsessed mindset with the ability to anticipate and address customer needs.
- Strong business acumen with ability to link design outcomes to business value.
- Expertise in service blueprinting, journey mapping, and prototyping.
- Excellent facilitation and storytelling skills.
- Bachelor's degree in Design, Business, or a related field.
- Minimum of 4 years of experience in service design, customer experience, or related roles.
- Experience in financial services or customer-focused industries.
- Knowledge of digital banking and/or automotive finance journeys preferred.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Key Skills
Ranked by relevanceReady to apply?
Join Al-Futtaim Automotive and take your career to the next level!
Application takes less than 5 minutes