We are hiring a Level 2 Network & IT Operations Engineer for our client, to support and maintain enterprise network and IT infrastructure, ensuring high availability, performance, and compliance with SLAs and audit requirements.

Key Responsibilities

• Deliver preventative and reactive maintenance across network and hosting environments.
• Provide L2 support for LAN, WAN, WLAN, routing, switching, and enterprise systems.
• Troubleshoot and resolve network and infrastructure incidents within SLAs.
• Configure and support Layer 2/3 networking (VLANs, STP, OSPF, BGP, EIGRP, HSRP/VRRP).
• Support Wi-Fi networks (AP provisioning, controllers, RF optimization, troubleshooting).
• Execute network changes, upgrades, patching, firmware updates, and hardware replacements with proper documentation.
• Monitor performance using NMS tools and proactively address issues.
• Work with L3 teams, vendors, and ISPs on escalations and projects.
• Support site rollouts, migrations, and infrastructure expansions.
• Maintain accurate documentation, SOPs, asset records, and audit requirements.
• Participate in on-call rotations and after-hours maintenance.

Technical Requirements

• Strong hands-on experience in enterprise routing & switching and hardware installation.
• Solid knowledge of TCP/IP, DHCP, DNS, VLANs, STP/RSTP, OSPF, BGP, EIGRP, NAT, ACLs, QoS.
• Experience with Wi-Fi (802.11 a/b/g/n/ac/ax), wireless controllers, and RF troubleshooting.
• Familiarity with vendors such as Cisco, Aruba, Fortinet, Alcatel, or equivalent.
• Experience with monitoring and troubleshooting tools (SNMP, NetFlow, Wireshark, SolarWinds).
• Basic understanding of network security (firewalls, NAC, VPN).
• Exposure to data centre environments and vendor coordination.

Preferred

• CCNA / CCNP or equivalent certifications.
• Strong troubleshooting, communication, and documentation skills.
• Ability to work under pressure with an ownership-driven mindset.