Air Canada
Product Manager (Booking and Ancillary Products)
Air CanadaCanada1 day ago
Full-timeProduct Management, Marketing
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position sits within Air Canada’s Customer Digital Technology group on the Digital Product team to enable the evolution of flight and ancillary products in B2C channels.

Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee both the strategy and execution of new and improved features for the flight shopping and booking portfolio, including bespoke booking products and ancillary offerings. This individual must have experience creating innovative, high-performance digital experiences, and be customer-centric, data driven, and passionate about the travel industry. The ideal candidate thrives while operating in a collaborative, fast-paced, and high-energy continuous improvement delivery model.

Responsibilities

  • Define, prioritize, and manage the product roadmap for flight shopping and ancillary products
  • Support leadership to ensure the product roadmap aligns to strategic digital program objectives
  • Communicate the product roadmap as part of Program Increment planning activities, collaborating with Release Train Engineers to ensure release planning meets goals
  • Collaborate with Solution Managers, System Architects, and Digital Platform teams to ensure functional capabilities and requirements are met
  • Support day-to-day sprint activities with one or more agile delivery PODs
  • Handle the ongoing operation of production features, including support on issues or incidents
  • Drive optimization and revenue growth of ancillary products through experimentation, analytics, and continuous improvement
  • Analyze market trends, customer feedback, and analytics data to drive product evolution
  • Directly and/or indirectly lead and mentor a team of Product Owners
  • Be comfortable leading through influence to drive outcomes in a cross-functional team
  • Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences
  • Actively participate in meetings across the organization to support the intake of new requirements and provide initial gap assessments as required
  • Prepare presentations to communicate the product vision, roadmap, new features, and data with business stakeholders
  • Understand and stay current on regulatory, digital, retail, and technology trends to understand their potential impact and apply these learnings within Air Canada
  • Remain accountable for requirements documentation to enable product and delivery teams
  • Support the delivery of bespoke booking products and differentiated commercial offerings

Qualifications

  • Bachelor’s degree with at least 4+ years of Business Analyst, Product Owner, and/or Product Manager experience focused on delivering complex digital products (6+ years demonstrable experience in lieu of a degree)
  • Experience supporting the development of mobile applications, with a strong preference for experience in the e-commerce domain
  • Familiarity with designing or implementing APIs to enable complex business logic
  • Ability to provide clear direction and effective communication both in technical and non-technical terms
  • Understanding of digital design guidelines and their application to digital channels
  • Have directly or indirectly led a team of Product Owners, Business Analysts, or Product Designers
  • An ability to energize people in a fast-paced and dynamic environment
  • Innovative and creative, with the ability to identify and develop business opportunities
  • Excellent management, organization, and communication skills
  • Experience leading or participating in product discovery sessions
  • Familiarity working in an agile methodology (e.g., SCRUM, SAFe, etc.), with scaled agile (SAFe) as a plus
  • Experience working with Digital Analytics tools strongly preferred, but not required
  • Prior experience with coding or quality assurance a plus, but not required
  • Airline or Travel Industry experience a plus, but not required
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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