Delivery Manager

We are supporting an exciting SaaS provider specializing in Cyber security compliance. The platform helps organizations streamline compliance processes, reduce risk exposure, and maintain trust through automation and data-driven insights.

Due to expansion, we’re looking to hire a Client Delivery Manager/Project Manager to join a small growing team - a strategic, customer-focused professional, with strong project management skills, in the Software sector, to ensure the success, satisfaction, and long-term health of our enterprise clients.

About the Role

As a Client Delivery Manager, you will own the end-to-end relationship with key enterprise customers from onboarding and implementation to adoption, renewals, and expansion. You’ll ensure that client requirements are captured accurately, delivered effectively, and aligned with product capabilities.

You will act as the central liaison between our clients, development, and product teams - ensuring high-quality delivery, operational excellence, and ongoing customer success.

Key Responsibilities will include

Client Relationship & Account Management

• Serve as the primary point of contact for assigned enterprise clients.
• Build and maintain trusted relationships across client business and technical stakeholders.
• Conduct regular business reviews to ensure strategic alignment and demonstrate value.

Delivery Management

• Lead the planning and execution of client implementation and enhancement projects including scoping, scheduling, testing, training, and rollout.

Requirements & Product Liaison

• Gather and document customer requirements, translating them into actionable deliverables.
• Collaborate with the Development team to ensure client feedback informs product enhancements.

Account Financials & Commercial Oversight

• Oversee account financial health, including renewals, upsells, and overall profitability.

Customer Success & Retention

• Drive adoption, satisfaction, and measurable business outcomes for clients.
• Proactively identify opportunities for additional value and product expansion.
• Monitor customer health metrics and address potential churn risks early.

Requirements for this position

• 5+ years commercial experience in Software Project Management, Customer Success, Account Management, Project Delivery, or Consulting, in a SaaS or enterprise software environment.
• Experience with Cyber, Compliance, Risk, or other Management software a strong plus.
• Proven success managing enterprise relationships and multi-phase delivery programs.
• Strong technical and business acumen — comfortable working with product and engineering teams.
• Commercial exposure, with quote management, upselling solutions and increasing adoption
• Excellent communication, presentation, and stakeholder management skills.
• Solid understanding of project management best practices (PMP, Agile, or equivalent experience a plus).
• Bachelor’s degree in Business, Information Systems, or related field.

The ideal candidate will have a high level of English, 5 years experience working in a software or technology company, with strong understanding of software implementation, as well as customer success. Ability to do demo, project plans and manage client implementation of at least one key client.

The company is a small, growing software company, so experience hands-on working in a small team will be preferred.

Compensation will reflect the 5 years of experience required.

Apply in strict confidence to find out more.