NBIM is looking for a new team member to join our 4-person Service Desk team supporting 400 staff members in Oslo. This is a dynamic environment with high walk-up traffic where you'll work alongside an established, autonomous team. You are a technical generalist and customer-focused expert with a genuine problem-solver mindset and experience troubleshooting Windows and Mac OS, hardware, and software issues.

The right person should have a resourceful mindset, keen to learn and seek information from online resources and collaborate within the wider Technology department. You will take ownership of an incident from start to finish—not just triaging tickets, but being curious about each one, learning from it, and seeking help from supporting Technology teams to continuously grow your skills. We offer a comprehensive 3 month induction period with regular management check-ins to ensure you're well-equipped and supported as you develop.

What you will do

• Take ownership of incidents, demonstrating your communication and documentation skills
  
• Provide proactive support technical initiatives and be comfortable resolving issues that require advanced troubleshooting
  
• Identify patterns in recurring issues, flag them as problems, and work to find root cause solutions
  
• Act as a trusted technical advisor
  
• Maintain documentation for technical processes and solutions
  
• Collaborate on service improvements, contributing valuable input in team discussions
  
• Support critical incident responses, including coordinating resources and communicating with stakeholders
  
• Take part in projects related to service improvements, technology deployments, and security enhancements

Work Schedule
Candidates will complete 8-hour daily shifts during core working hours, Monday through Friday between the hours of 8:00AM CET and 6:00PM CET. Where necessary you should be willing to work outside of core hours over the weekend for scheduled maintenance (such as network changes or power outages). This is occasional, flexible within the team, and will be compensated.

What you need

• Excellent communication skills in English and Norwegian (Norwegian for daily user interactions, English for documentation and team communication)
  
• 4+ years of progressive experience in technical support or IT operations, demonstrating willingness to learn and upskill in a high-paced technology environment
  
• Proven technical knowledge of enterprise IT environments, including Microsoft 365, Windows and Mac OS, Microsoft Intune, and networking
  
• Understanding of ITIL framework and IT service management principles
  
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
  
• Relevant technical certifications (MCSA, CompTIA, ITIL) are a plus
  

Who you are

We're looking for someone who genuinely enjoys working with people to solve technical challenges, bringing energy and engagement even during high-volume periods. You're naturally curious, seeing every interaction as a chance to learn and grow. You have a knack for balancing technical solutions with business needs while building relationships that inspire collaboration. As a clear, logical thinker, you can guide others through troubleshooting and connect the dots between different platforms. You take initiative, remain calm under pressure, and while you're comfortable working autonomously, you thrive within a supportive team environment where everyone contributes to collective success.

What we offer

Norges Bank Investment Management offers a rewarding, international fast-paced working environment, and the opportunity to play a role in safeguarding and building financial wealth for future generations as part of one of the world’s largest funds. Norges Bank Investment Management has a performance culture that values the contribution of every individual and focuses on professional growth.

Our Values
We're driven by a culture of continuous learning. We take action while constantly seeking better ways to achieve our goals. Learning is embedded in everything we do. We embrace growth opportunities and strongly encourage lifelong learning. We emphasize digital proficiency, with a particular focus on AI. Our people are expected to be comfortable adopting and leveraging AI tools. We prioritize wellbeing, supporting both ourselves and our colleagues. And lastly, but not least we believe in creating a safe working environment, where we have fun together! 

We aim to increase the share of women to exceed or match the industry average across all functions. Norges Bank Investment Management is committed to ensuring equal opportunities for all employees.

Perks and benefits

We offer everyone at the fund competitive pay, an engaging work environment, and an opportunity for personal growth and development. In addition, you can look forward to:

• Work with purpose - Through responsible investment and active ownership, we work to safeguard and build financial wealth for future generations.
• Learning budget – Being the best requires continuous improvement. In the fund, you’ll get support to take courses and certifications to stay inspired.
• Keep it healthy – In addition to in-house gym, basketball court, and squash court, we have multiple sports clubs and offer discounts on gym memberships and stores.
• Out of office – When you’re taking time off, we provide access to holiday facilities in Norway, for you and your family.
• Moving places – As part of Norges Bank, we offer home and consumer loans to all our employees to make the transition easier.
• Staying safe – We take the safety of our employees extremely serious. That’s why everyone is offered a comprehensive life and disability insurance plan!

Are you interested?

We would love to hear from you! You can apply through the link in this ad, that will take you to the application form in our recruitment system. Applications will be reviewed consecutively throughout the application period.

Do you have questions about the role or the team? Please contact Hiring Manager.

Please note:
Employment with Norges Bank is conditional on approved security check in accordance with Norges Bank’s rules, which may include criminal background and credit checks, and approved verification of employment history and academic records.

Application close 2nd February at 23:59 CET