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Job Title: Payments SRE (Site Reliability Engineer)
Department: Service Line
Location: Dubai
Reporting to: Test Architect
We’re supporting on the hiring of a Payments SRE to own the stability, performance, and cost optimisation of our Payments Testing-as-a-Service (TaaS) platform. You’ll manage the cloud-hosted Iliad T3 instances for assigned regions, ensuring service availability meets agreed SLA/OLA targets, maintaining operational dashboards, and delivering scheduled upgrades and maintenance to keep the platform secure and resilient.
This role sits at the heart of a managed testing service supporting payments schemes and regional requirements - so strong operational discipline, troubleshooting capability, and clear reporting are key.
Key Responsibilities:
- Monitor and manage the cloud-hosted Iliad T3 platform for assigned regions
- Own day-to-day service reliability, including uptime, performance, and capacity planning aligned to SLA/OLAs
- Build and maintain operational dashboards and reporting packs for agreed reporting cycles
- Plan and execute scheduled updates to cloud components and Iliad T3 instances to ensure security and version currency
- Manage incident escalation, reporting, resolution, and validation within agreed SLAs
- Run scheduled maintenance activities to optimise cost and performance (sizing, tuning, housekeeping)
Skills & Experience:
- Proven experience operating and supporting cloud services in production environments
- Strong background managing messaging systems and associated cloud data (monitoring, scaling, performance)
- Hands-on experience with monitoring and alerting to keep services within agreed tolerances
- Strong understanding of SLA/OLA reporting, incident management, and operational governance
- Comfortable working with distributed teams and coordinating with technical stakeholders (Engineering, QA, Vendor support)
Qualifications / Certifications (Preferred)
- Degree preferred (or equivalent experience)
- AWS and/or Azure certification
- IBM Cloud Practitioner badge (Bronze or Silver)
Key Skills
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