Due to Emiratisation, only UAE Nationals holding the Family Book can be considered for this role.

Our Financial Services client is seeking to appoint a Scrum Master to champion customer experience innovation, working collaboratively across partners and business units to embed customer-centric design and enabling technologies into new products and offerings.

About the Role

• Manage innovation initiatives that design distinctive, end-to-end customer journeys, delivering impactful, consistent, and trusted brand experiences across all customer touchpoints.
• Apply expertise in customer experience, innovation, and emerging technologies to partner with and influence cross-functional teams, reshaping customer engagement to drive acquisition, retention, and long-term loyalty.
• Design and deliver strategic recommendations that foster a customer-first culture, prioritising seamless and dynamic experiences over product- or technology-led thinking.
• Contribute to the organisation’s ongoing digital, customer-centric transformation by supporting the expansion of the digital technology ecosystem, accelerating the delivery of innovative digital products and services in collaboration with internal teams and external partners.
• Direct the execution of local initiatives aimed at achieving best-in-class customer experiences, ensuring alignment with customer experience strategies, frameworks, and quality standards.
• Collaborate closely with colleagues to introduce and scale new capabilities and approaches across channels, promoting customer experience innovation and embedding a digitally driven, customer-focused mindset from the outset of all innovation initiatives.

What We’re Looking For

• UAE National (with the family book)
• Bachelor’s degree or equivalent
• Previous experience in a similar role within a relevant field
• Strong analytical and problem-solving abilities
• High level of accuracy with excellent attention to detail
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
• Excellent written and verbal communication skills in both English and Arabic.
• Strong digital literacy

Hybrid work model – employees can work from home two days a week and in their modern corporate office in the City three days a week. You can also work remotely from different countries outside of the UAE!

• Due to Emiratisation, only UAE Nationals holding the Family Book can be considered for this role.