Job Responsibilities:

1. Training Delivery, Facilitation & Program Ownership

• Operational & Systems Oversight: Oversee the complete operational lifecycle of training programs by coordinating end-to-end logistics—including venue management, materials preparation, and scheduling—to ensure seamless execution with minimal business disruption. This includes managing the Learning Management System (LMS) and enrolment data to provide audit-ready reporting.
• Facilitation: Facilitate and deliver engaging, interactive training sessions, both in-person and virtually, to staff and managers at all levels. Act as the lead trainer and subject matter expert for the following core programs:

o Performance Management: Coaching on goal setting, effective feedback, development planning, and conducting formal reviews.

o Mindset & Culture: Delivering foundational programs on the Outward Mindset and reinforcing organizational values.

o Service Excellence: Designing and delivering programs to enhance customer service skills, manage difficult interactions, and promote a customer-centric culture.

o HR & Compliance: Facilitating awareness sessions on company policies, professionalism, and organizational compliance procedures.

• Program Assessment and Improvement: Collecting and analysing post-training feedback to measure the effective transfer of knowledge and skills. Conduct regular audits and curriculum refreshes to ensure all training materials remain accurate, relevant, and aligned with evolving business objectives and industry best practices.

2. Talent Management

• Talent Review Cycle:
• Oversee the end-to-end Talent Management process, including the identification, utilizing the 9-box grid and assessment of high-potential employees
• Succession Support: Support the Talent Review cycle to ensure a pipeline for future leadership needs

3. Employee Engagement

• Data Interpretation:
• Work with the HR team to analyse results from the Employee Engagement Survey.
• Consulting & Action Planning:
• Meet with departmental managers and leaders to review their specific engagement data, help them diagnose root causes of low engagement, and co-create tailored departmental action plans.
• Employee Engagement events: Planning and execution of internal developmental engagement events.

Job Specifications:

• Bachelor’s degree in Human Resources, Education, or a related field.
• Minimum of 2 to 4 years of dedicated experience as a Corporate Trainer or Learning & Development Facilitator.
• Proven ability to design and deliver engaging training on Service Excellence, Performance Management, and core HR-related topics.
• Exceptional classroom presence, presentation and communication skills.
• Professional certifications in training/assessment (e.g., ACTA, ACLP, or equivalent).
• Certification in or prior experience facilitating a specific behavioural framework like the Outward Mindset (e.g., Arbinger Institute).
• Strong understanding of adult learning principles and instructional design models.
• Candidates with stronger qualifications and relevant experience may be considered for appointment at a more senior level.