We’re looking for an experienced Business Analyst to join our IT team and help shape how operational and customer-facing teams turn ideas into well-defined, deliverable work. My client is a major international organisation with a multi-billion turnover, tens of thousands of staff who is embarking on a serious portfolio of technology transformation.

What you’ll do

• Gather and clarify requirements from different parts of the business, producing clear documentation for development teams.
• Support scoping and prioritisation so the right projects move first.
• Present work to stakeholders and stay involved through development, testing, and rollout.
• Coordinate user acceptance testing and help ensure smooth implementation.

What you’ll bring

• Solid experience as a BA, ideally from a busy environment where physical operations and in-person customer journeys matter.
• Confidence working with cross-functional teams spanning business, delivery, and technical roles.
• Familiarity with different delivery methodologies and the judgement to pick what works.
• Ability to handle shifting priorities without theatrics.
• Strong communication skills, and a willingness to question things when needed.

The role is commutable from Liverpool, Warrington or Manchester and you will be in the office for three days a week. If you want a role where your analysis doesn’t just get filed away but actually shapes what gets built, we’d love to hear from you.