We are Paperjam
IT-Support (m/f/x)
We are PaperjamLuxembourg1 day ago
Full-timeInformation Technology
Paperjam, founded in 1994 by Mike Koedinger, has become Luxembourg’s most influential independent media and business platform. Beyond being a trusted source for economic, financial, and political journalism, Paperjam acts as a catalyst for innovation, community, and the country’s development.

Its Main Activities

  • Paperjam News: reliable and relevant coverage of economic, financial, and political topics.
  • Paperjam Club: Luxembourg’s leading private business club, offering conferences, workshops, networking, and an academy.
  • Paperjam Advertising: an advertising agency specializing in targeted, high-impact campaigns.
  • Paperjam Studio: a creative agency helping brands with storytelling and visual communication.

In short: Paperjam positions itself as an independent, influential, and forward-looking player, shaping a progressive Luxembourg.

We are looking for a talented : IT-Support (m/f/x)

Mac enthusiast, with excellent user service skills.

Your role

Responsibilities Will Include, But Not Limited To

  • Be the primary point of contact for Service Desk requests, across all departments.
  • Manage the entire lifecycle of service requests, from acceptance to resolution, including reporting and communication, with a strong focus on ensuring complete user satisfaction.
  • Purchase, prepare, maintain, and troubleshoot end-user software and hardware.
  • Conduct onboarding and offboarding processes, including user, license, and permissions management.
  • Train and support users with their applications and devices.
  • Contribute to our knowledge base and documented procedures.
  • Ensure that SLA targets are achieved, and contribute to the overall department performance.

Your profile

Applicants are expected to have the following requirements.

Must-have

  • A bachelor’s degree with an IT focus.
  • Proven experience in a Service Desk or IT Support role.
  • Solid experience working in a Mac environment (macOS and iOS).
  • Strong knowledge of Active Directory, Microsoft 365, and its suite of applications.
  • Excellent oral and written communication skills in both French and English.
  • Strong sense of rigor, autonomy, analytical thinking, and self-organization.

Nice To Have

  • Good understanding of IT infrastructure and network maintenance.
  • Familiarity with ITSM and Jira ticketing tool.
  • Relevant certifications (e.g., ITIL).
  • Knowledge of one or more among the following will be a definite advantage: MDM tools (Jamf, Intune), Salesforce, Disaster Recovery Planning (DRP).

Applicants able to start immediately will also be at an advantage.

We offer

  • A company with an excellent reputation, firmly established in the economic fabric of Luxembourg and the Greater-Region
  • A committed team, growing in a positive working atmosphere
  • Very interesting projects and exciting challenges
  • The necessary trainings and opportunities for development, based on your needs
  • A permanent full-time contract.

If you think you are up to the challenge, please submit your application (CV and Cover Letter). All applications will be dealt with in the strictest confidence.

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