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Job Responsibilities
- Plan, implement, and manage all security and safety operations within the hotel.
- Ensure the safety and security of guests, employees, visitors, and hotel assets at all times.
- Lead, supervise, train, and evaluate the security team to maintain professional standards.
- Prepare duty rosters and ensure adequate security coverage on a 24/7 basis.
- Develop, implement, and regularly update security policies, procedures, and risk assessments.
- Manage emergency response plans, evacuation procedures, and crisis management protocols.
- Act as the primary point of contact during emergencies and security incidents.
- Coordinate with police, fire department, civil defense, and other local authorities.
- Conduct regular safety inspections, drills, and vulnerability assessments.
- Oversee loss prevention programs to minimize theft, fraud, and property damage.
- Investigate all security incidents and prepare accurate and timely reports.
- Ensure compliance with local laws, fire life safety regulations, and Accor brand standards.
- Supervise the operation and maintenance of CCTV, access control, alarms, and fire systems.
- Liaise with engineering and IT departments to ensure all security systems are fully operational.
- Handle guest and employee security concerns with professionalism and confidentiality.
- Support management and HR in employee-related security matters and investigations.
- Maintain detailed records of incidents, audits, training, and daily security activities.
- Assist in preparing the security department budget and controlling operational costs.
- Manage external security vendors and service providers.
- Promote a strong culture of safety, security awareness, and service excellence throughout the hotel.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Key Skills
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