Head of Operations
CinchSingapore3 days ago
Full-timeRemote FriendlyProduct Management
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Reimagine access. Reimagine ownership. Build the future with Cinch.
About Cinch
We are building Asia’s largest Device-as-a-Service (DaaS) platform. We believe access to technology should be flexible, affordable, and sustainable. By decoupling "usage" from "ownership," we are creating a circular economy where tech is utilized, recovered, refurbished, and recirculated—eliminating e-waste while unlocking value for consumers and businesses.
We are a high-velocity Series A startup moving from "product-market fit" to "scale." We are not just a software company; we move atoms. We are looking for an operational architect to build the backbone of our business.
The Mission
As the Head of Operations, you will own the "Physical Reality" of Cinch. While our software teams build the digital platform and our revenue teams drive demand, you will build the engine that delivers on our promises. You will lead the transition from manual, spot-based operations to a data-driven, automated "Physical-Digital Matrix." Your mandate is to turn our asset-lifecycle rails from procurement, fulfillment and supply-chain, reverse logistics, warehousing, device grading/wiping and re-commerce capabilities from a cost center into a strategic margin engine.
You will sit on the Leadership Team, reporting directly to the CEO, and work lock-step with our COO (Revenue) and CPO (Product) to ensure our physical infrastructure scales as fast as our digital ambition.
What You Will Build & Own
About Cinch
We are building Asia’s largest Device-as-a-Service (DaaS) platform. We believe access to technology should be flexible, affordable, and sustainable. By decoupling "usage" from "ownership," we are creating a circular economy where tech is utilized, recovered, refurbished, and recirculated—eliminating e-waste while unlocking value for consumers and businesses.
We are a high-velocity Series A startup moving from "product-market fit" to "scale." We are not just a software company; we move atoms. We are looking for an operational architect to build the backbone of our business.
The Mission
As the Head of Operations, you will own the "Physical Reality" of Cinch. While our software teams build the digital platform and our revenue teams drive demand, you will build the engine that delivers on our promises. You will lead the transition from manual, spot-based operations to a data-driven, automated "Physical-Digital Matrix." Your mandate is to turn our asset-lifecycle rails from procurement, fulfillment and supply-chain, reverse logistics, warehousing, device grading/wiping and re-commerce capabilities from a cost center into a strategic margin engine.
You will sit on the Leadership Team, reporting directly to the CEO, and work lock-step with our COO (Revenue) and CPO (Product) to ensure our physical infrastructure scales as fast as our digital ambition.
What You Will Build & Own
- The "Hidden Factory": Recommerce & Circularity
- Reverse Logistics Excellence: You will architect a best-in-class returns and recovery machine. You will own the "Return-to-Ready" SLA, slashing the time it takes to turn a returned device into rent-ready inventory.
- Grading & Refurbishment: You will professionalize our grading standards (A/B/C/D) and implement Digital Work Instructions to remove subjectivity. You will drive "cannibalization strategies" (harvesting parts to maximize yield) and manage repair partners to extend asset life.
- The Circular Economy: You are the guardian of our sustainability goals, ensuring responsible recycling and minimizing leakage in the asset lifecycle.
- Strategic Supply Chain & S&OP Leadership
- Sales & Operations Planning (S&OP): You will co-lead the monthly S&OP process with Finance and Revenue. You will balance capital efficiency with demand forecasts, ensuring we never trap cash in "phantom inventory" or lose sales to stockouts.
- Strategic Procurement: You will evolve Cinch from "spot buying" to direct, strategic relationships with OEMs (Samsung, Apple) and authorized distributors, securing volume pricing and warranty alignment.
- Regional Fulfillment & Logistics
- Cross-Border Scale: You will oversee warehousing and logistics across Singapore and Malaysia, and design the playbook for market entry into Thailand, Vietnam, and beyond.
- Inventory Integrity: You will own the "Asset Ledger," ensuring 100% accuracy between our physical warehouse counts and our digital ERP.
- The Physical Customer Experience
- Customer Experience: You will be responsible for end-to-end customer experience
- Unboxing & Delivery: You ensure that the physical touchpoint—the unboxing experience—matches our premium digital brand promise.
- Operational CX: You will partner with our Customer Experience team to make swaps, upgrades, and returns frictionless for the user.
- The Domain Expert: You have 8+ years of experience in Operations, Supply Chain, or Logistics, specifically within Consumer Electronics, Recommerce, DaaS, or E-commerce. You understand the nuances of managing smartphones, laptops, and serialized assets.
- The "Physical-Digital" Architect: You understand that a modern warehouse is a software-driven environment. You are comfortable writing requirements for Product Managers to automate manual workflows and integrate WMS with ERPs.
- The Financial Operator: You understand Unit Economics. You know how operational drag (holding costs, slow turnaround) impacts Cash Conversion Cycles and ROA. You speak the language of Finance.
- The Regional Leader: You have experience managing cross-border teams and logistics in Southeast Asia
- The Culture Builder: You align with our values of "Extreme Ownership." You don’t blame external factors; you own the outcome. You are ready to lead a diverse team of warehouse managers, logistics coordinators, and repair specialists.
- Executive Impact: This is not a back-office support role. You report to the CEO because Asset Operations is the product. Your decisions directly impact our gross margins, valuation, and customer satisfaction.
- True Ownership: You will have the autonomy to select vendors, design warehouse layouts, and define the standard operating procedures for a regional company.
- Competitive Compensation: We offer a competitive base salary, performance/AWS bonuses, and a significant equity package (ESOP) because we want you to think and act like an owner.
- Flexible Culture: We operate on a hybrid model with unlimited annual leave and a focus on outcomes over hours.
Key Skills
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