IT Operations Specialist

Our client is a leading firm looking for an IT Operations Specialist. In this role, you will oversee day-to-day IT operations, including user support, endpoint and system administration, network stability, cybersecurity monitoring, incident response, backups and recovery, and MSP/vendor oversight.

What You'll Do:

• Serve as the primary IT contact for both in-office and remote users.
• Maintain endpoints (laptops, desktops, mobile devices) and core business applications.
• Oversee network infrastructure and cloud/on-premise systems, ensuring reliability and responsiveness.
• Monitor cybersecurity threats, coordinate incident response, and conduct regular drills.
• Manage backups, disaster recovery, and business continuity processes.
• Act as the main liaison with external IT service providers (MSPs), monitoring performance and managing follow-ups.
• Maintain IT policies, procedures, and documentation, including access management, patching, and data-handling protocols.

What You'll Bring:

• Bachelor's degree in IT, Computer Science, or related field from NUS, NTU, SMU, SIT or SUTD.
• Minimum 5 years in-house IT experience supporting business users and managing core systems.
• Strong understanding of user access management, patching, backups, and incident handling.
• Experience in DevOps and a Linux background would be an advantage.
• Proficient in English and Mandarin to liaise with Chinese stakeholders.
• Exposure to data or AI governance frameworks is a plus.

Do note that we will only be in touch if your application is shortlisted.

Robert Walters (Singapore) Pte Ltd

ROC No.: 199706961E | EA Licence No.: 03C5451

EA Registration No.: R2197976 Isha Arief Hussain