Employee Relations Lead
SnoonuQatar7 days ago
Full-timeHuman Resources
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🚀 Welcome to Your Next Adventure!
The Employee Relations Lead plays a critical role in bridging strategy and execution within the Employee Relations function. Reporting to the Employee Relations Manager, this role leads and supports Employee Relations Coordinators while ensuring the accurate management, analysis, and reporting of employee relations data.
This position combines hands-on employee relations expertise, people leadership, and data-driven insights to strengthen compliance, improve processes, and enhance the overall employee experience.
🛠 What You’ll Get Your Hands On
Employee Relations & Case Oversight
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
The Employee Relations Lead plays a critical role in bridging strategy and execution within the Employee Relations function. Reporting to the Employee Relations Manager, this role leads and supports Employee Relations Coordinators while ensuring the accurate management, analysis, and reporting of employee relations data.
This position combines hands-on employee relations expertise, people leadership, and data-driven insights to strengthen compliance, improve processes, and enhance the overall employee experience.
🛠 What You’ll Get Your Hands On
Employee Relations & Case Oversight
- Act as a senior point of escalation for complex employee relations issues, including grievances, disputes, misconduct, and performance-related concerns.
- Ensure employee relations cases are handled in line with company policies, labour laws, and best practices.
- Partner closely with the Employee Relations Manager on sensitive or high-risk cases.
- Lead, coach, and mentor Employee Relations Coordinators, providing day-to-day guidance and quality control.
- Allocate and monitor workloads to ensure timely case resolution and operational efficiency.
- Support onboarding and continuous development of coordinators through training, feedback, and best-practice sharing.
- Act as a key liaison between coordinators, management, camp operations, and other HR teams.
- Own the accuracy, integrity, and maintenance of employee relations data across systems and trackers.
- Conduct regular audits to ensure records, case notes, and documentation are complete and up to date.
- Analyse employee relations data to identify trends, risks, and improvement opportunities (e.g., grievances, misconduct, exits, performance issues).
- Prepare dashboards, reports, and insights for HR leadership to support decision-making and proactive interventions.
- Recommend process improvements based on data findings.
- Support the development, implementation, and continuous improvement of employee relations policies and procedures.
- Ensure compliance with local labour laws and internal governance standards.
- Assist in training managers and supervisors on employee relations processes, documentation standards, and conflict resolution.
- Contribute to employee engagement initiatives and retention strategies through data-driven insights.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 3–5+ years of experience in employee relations or HR, with demonstrated exposure to investigations and case management.
- Prior experience guiding or leading junior HR/ER team members (formal or informal).
- Strong working knowledge of labour laws, employee relations practices, and HR policies.
- Proven experience with data management, reporting, and analytics (Excel, dashboards, HRIS, or case management systems).
- Excellent interpersonal, coaching, and problem-solving skills.
- High attention to detail with strong documentation and organisational capabilities.
- Ability to handle sensitive information with discretion and professionalism.
- Experience working with large frontline or operational workforces.
- Familiarity with HRIS or employee relations case management tools.
- Knowledge of Qatar labour laws and regional HR best practices.
- Experience presenting insights and trends to senior stakeholders.
- HR certifications (SHRM-CP, PHR, or equivalent).
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Beyond the Code: Giving Back Matters
We don’t just build app. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Key Skills
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