N2 Network Support Engineer
Orange BusinessGermany4 days ago
Full-timeRemote FriendlyInformation Technology
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About Us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Join us as an N2 Network Support Engineer, where you will deliver expert technical support across diverse operational teams, elevate the skills of your colleagues through training, and ensure seamless network operations while tackling challenges in SDWAN, WAN, and LAN technologies.
You are an innovative problem solver with a degree in Communications IT or Engineering, bringing 3 years of experience in a Networking or IT environment. With certifications such as CCNA and CCNP, you possess excellent communication skills, are customer-oriented, and demonstrate a continuous improvement mindset with a passion for knowledge sharing and collective growth.
Your Professional Skills
What We Offer
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About The Role
Join us as an N2 Network Support Engineer, where you will deliver expert technical support across diverse operational teams, elevate the skills of your colleagues through training, and ensure seamless network operations while tackling challenges in SDWAN, WAN, and LAN technologies.
- Provide technical support to various operational teams in post-sales service, Delivery, and Customer Service, independently managing most technologies such as WAN, LAN, SDWAN, and security.
- Develop and deliver training and coaching to enhance the skills of personnel within the unit.
- Create and document operational and technical deliverables, including training materials, practical guides, and operational procedures for knowledge sharing.
- Manage production operations, changes, releases, and incident resolutions across SDWAN, WAN, and LAN networks and/or administration platforms of our offerings.
- Regularly undertake out-of-hours operations and client on-call duties on a rotational basis, progressively taking on responsibilities in line with skill development.
- Participate in transversal missions that support organizational initiatives, contributing to broader team objectives and enhancing collaborative efforts within the company.
You are an innovative problem solver with a degree in Communications IT or Engineering, bringing 3 years of experience in a Networking or IT environment. With certifications such as CCNA and CCNP, you possess excellent communication skills, are customer-oriented, and demonstrate a continuous improvement mindset with a passion for knowledge sharing and collective growth.
Your Professional Skills
- Expertise in diagnosing and resolving network issues promptly while ensuring minimal service disruption.
- Proficiency in implementing and managing WAN, LAN, and SDWAN technologies to support operational requirements.
- Ability to develop and conduct comprehensive training programs that enhance team competencies.
- Skilled in creating technical documentation that facilitates knowledge sharing and fosters operational efficiency.
- Capability to manage production and release operations by adhering to best practices and organizational policies.
- Demonstrates effective communication skills, ensuring clarity and understanding across technical discussions and training sessions.
- Exhibits a strong customer-oriented approach, focusing on delivering outstanding service that anticipates client needs.
- Promotes a culture of knowledge sharing, enhancing collaboration and teamwork through open communication.
- Maintains a continuous improvement mindset, always seeking opportunities for process enhancements and personal growth.
- Possesses strong reporting skills, ensuring accurate tracking and documentation of activities and outcomes.
What We Offer
- Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
- Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
- Professional Development: training programs and upskilling/re-skilling opportunities.
- Career Growth: Internal growth and mobility opportunities within Orange.
- Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
- Reward Programs: Employee Referral Program, Change Maker Awards.
Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
Key Skills
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