Our mission is to help people integrate technology into everyday life and to enable innovation through technology. We offer software development and infrastructure solutions, with advanced competences in Blockchain, Artificial Intelligence and Machine Learning. All our offices (in Western Europe or nearshore, in CEE) are located within the boundaries of the European Union. We believe working in close cooperation with our clients and employees is the key to success; this means we offer people the best working environment in order to achieve the best results. We love entrepreneurial spirits and encourage people around us to be proactive and make the best decisions not only for business, but for their own personal development. Our nearshore Romanian offices are in Bucharest (Victoriei Square) and Iasi (Palace) and, with over 9000 team members at group level, we make sure we are always close to our customers.

Role Overview:

The Global Technical Engineer is a key member of the technical operations team, responsible for the reliable delivery, performance, and continuous improvement of a mission-critical enterprise application and its supporting infrastructure.

The role requires a proactive, quality-focused engineer with strong troubleshooting abilities, deep Microsoft technology expertise, and the capability to collaborate across technical and business teams in a global environment. The successful candidate will contribute to system stability, incident resolution, automation, and continuous service improvement in line with an ITIL-based operating model.

Key Responsibilities:

• Implement technical changes in response to incidents, service requests, and new business requirements, including the deployment of application updates from development teams.
• Diagnose and resolve application performance issues and system bottlenecks.
• Develop and maintain in-depth technical expertise across the end-to-end application landscape, including its components, integrations, and underlying server environments.
• Build and maintain subject matter expertise in the application’s SQL Server environment.
• Support build verification testing and quality assurance activities.
• Contribute to the automation of Windows-based operational tasks using PowerShell and other scripting technologies.
• Perform root cause analysis on production incidents within Windows Server environments.
• Work closely with Application Support, Major Incident Management, and development teams to investigate and resolve service-impacting issues.
• Escalate incidents to appropriate teams and drive resolution through effective collaboration.
• Provide specialist input into Incident Management processes where required.
• Create, maintain, and update technical documentation including FAQs, standard operating procedures (SOPs), and knowledge base articles.
• Execute routine operational tasks such as system monitoring, health checks, and scheduled maintenance activities.
• Support leadership in shaping the strategic direction of the service and delivery model.
• Contribute to service improvement initiatives covering people, processes, and technology.
• Engage proactively with business stakeholders, sharing technical insights and contributing to strategic discussions.
• Operate within a follow-the-sun support model to ensure global service coverage.
• Actively participate in global IT communities of practice, technology forums, and knowledge-sharing networks.
• Collaborate with peers across regions to promote alignment, best practices, and innovation.

Essential Skills and Experience:

• Proven experience in the technical implementation and operation of mission-critical IT services.
• Strong working knowledge of Microsoft technologies, including:
• SQL Server
• IIS
• .NET Framework
• Windows Server and Windows-based applications
• Practical experience in writing and troubleshooting SQL queries.
• Demonstrable experience performing root cause analysis in production environments.
• Ability to quickly understand complex, multi-component enterprise application landscapes.
• Strong team collaboration skills with the ability to work effectively across technical and business functions.
• Excellent communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to remain calm and effective under pressure.
• Experience working within an ITIL-based service management framework.
• Fluent proficiency in English (written and spoken).

Desirable Skills

• Hands-on experience with Azure IaaS services.
• Experience deploying applications using CI/CD pipelines.
• Good understanding of YAML pipelines.
• Experience working with broader Azure services.
• Exposure to AI and automation technologies in an IT operations context.

Once on board we offer various programs and benefits:

• 22 working days as Annual Vacation plus 3 additional days off.
• Floating days
• Medical Insurance at Signal Iduna.
• Benefit Online platform access, with a 690 RON monthly allowance from which you can choose to invest in different wellbeing, financial or retail packages.
• Financial support for the birth of your child or unhappy events.
• Learning and development opportunities - allocated budget for certifications and/or trainings.