Customer Service Executive - Network Operations & Support
Tata CommunicationsIndia1 day ago
Full-timeOther
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
SMW4 CLS Operations Engineer is mainly
responsible for 24x7 Operation & Maintenance of wet plant and dry plant
equipment’s at landing station as well as submarine cables Networks.
Responsible for traffic monitoring and fault analysis and its rectification,
Call Handling & Complaints management, Planned and unplanned activities
management and timely & regular updates, Compliance to JSMD Guidelines and
maintaining MTTR, Active coordination with Cable stations, NOC & vendors to
resolve system related problems, Circuit provisioning, activation,
De-activation and testing and Coordination with cross-functional teams to
adhere to the defined processes.
Major Activities
Operation
& Maintenance of cable station equipment’s and associated NMS
Maintain
Cable Networks' Operations & Network & Traffic up Time
Provisioning
of circuits & path in cable Network
Testing
and maintaining the restoration path & keeping ready for use
Opening
& tracking the call IDs with vendor for remedial action
Compliance
with quality audit process and JSMD Guidelines
Opening
SMW4 TTs and precise & timely update
to consortium
Notifications
for planned and unplanned Events to all stake holders and consortium members
Coordination
with cross-functional teams to adhere to the defined processes
Coordination
with NOC, other cable stations & Vendors
Coordination
with NOC and other CS for network fault troubleshooting
Preparation
& analysis of Equipment & NW performance reports
Root
cause analysis of the repetitive/major failure and remedial action
Perform
preventive & corrective maintenance
Active
coordination during Cable failure & repair and restoration
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
SMW4 CLS Operations Engineer is mainly
responsible for 24x7 Operation & Maintenance of wet plant and dry plant
equipment’s at landing station as well as submarine cables Networks.
Responsible for traffic monitoring and fault analysis and its rectification,
Call Handling & Complaints management, Planned and unplanned activities
management and timely & regular updates, Compliance to JSMD Guidelines and
maintaining MTTR, Active coordination with Cable stations, NOC & vendors to
resolve system related problems, Circuit provisioning, activation,
De-activation and testing and Coordination with cross-functional teams to
adhere to the defined processes.
Major Activities
Operation
& Maintenance of cable station equipment’s and associated NMS
Maintain
Cable Networks' Operations & Network & Traffic up Time
Provisioning
of circuits & path in cable Network
Testing
and maintaining the restoration path & keeping ready for use
Opening
& tracking the call IDs with vendor for remedial action
Compliance
with quality audit process and JSMD Guidelines
Opening
SMW4 TTs and precise & timely update
to consortium
Notifications
for planned and unplanned Events to all stake holders and consortium members
Coordination
with cross-functional teams to adhere to the defined processes
Coordination
with NOC, other cable stations & Vendors
Coordination
with NOC and other CS for network fault troubleshooting
Preparation
& analysis of Equipment & NW performance reports
Root
cause analysis of the repetitive/major failure and remedial action
Perform
preventive & corrective maintenance
Active
coordination during Cable failure & repair and restoration
Key Skills
Ranked by relevanceReady to apply?
Join Tata Communications and take your career to the next level!
Application takes less than 5 minutes