Infrastructure Support (IT Helpdesk)

Reporting directly to the Infrastructure Support Supervisor, the Infrastructure Support will provide all Guess EMEA Region user support and customer service on company supported applications and platforms.

The role will also troubleshoot problems and advise on the appropriate action, performing daily activities and operation commonly performed by Infrastructure Support Team.

Core Job Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Monitor and respond quickly and effectively to requests received through the IT help desk ticketing
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard helpdesk procedures
• Log all helpdesk interactions
• Administer helpdesk software
• Redirect problems to appropriate resource
• Provide user support, including desktops/laptops, servers, phones, printers and system security
• Provide on-going system related training for new and current employees
• Recommend system or software tools that can be used to fulfill user's needs
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity report
• Perform daily activities and operation commonly performed by Infrastructure Support Team
• Stay current with system information, changes and update
  
  

Requirements

• Minimum 2-3 years of experience in the same role
• Good Knowledge of Clients OS (Windows and MAC)
• Knowledge Active Directory, Entra ID and Windows Server Services
• Knowledge of Microsoft SCCM and Intune
• Good Knowledge of common Application Package (i.e. Office, Adobe, etc...)
• Good Knowledge of Mobile devices and MDM
• Knowledge of common IT user and user environment best practice
• Passion and attitude in user support, customer service and problem solving
• Excellent time management and attention to detail
• Working on cross-functional and multi-national teams
• Working in a critical/stressful environment
• Strong interpersonal and communication skills
• Fluent in English
  
  

Benefits

• An International, fresh and dynamic working environment
• Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Cares
• Arts, sports and social events outside the office, thanks to our Guess Fun activities!
• Training & Development platform and paths
• Discount on our products both online and in stores
  
  

Don't miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we're a good match for you? Apply now to be part of our family!