Job Role - Customer Engineer

Location: Turkey (Remote with Office Option)

Experience Level: Mid-Level (3–5 years)

Employment Type: Full-Time

Role Overview

As a Customer Engineer, you will act as a technical partner to both internal teams and external customers, supporting AI data workflows end to end. This role combines hands-on engineering work with problem-solving, troubleshooting, and collaboration across distributed teams.

In addition to data workflows, this role may involve building or extending internal tools, services, and lightweight applications that support operational efficiency, customer delivery, and project visibility. You will work directly with real-world data, Python-based tooling, APIs, and AI annotation platforms to ensure projects run smoothly and deliver high-quality outcomes.

This role requires independence, strong communication, and comfort operating in a fast-paced, evolving environment.

Key Responsibilities

• Serve as a technical point of contact for internal and external customers, assisting with integration, troubleshooting, and issue resolution
• Collaborate with global teams to ensure the successful execution of AI data projects
• Write, debug, and optimize Python scripts and services supporting data processing, workflow automation, and internal tooling
• Build or contribute to internal tools, dashboards, or lightweight applications used by engineering, operations, or customer teams
• Work with large datasets, annotation tools, APIs, and structured data formats to support AI and machine learning initiatives
• Document technical processes, solutions, and customer feedback to improve workflows, tooling, and repeatability
• Assist in testing and validating AI model outputs and internal systems to maintain data quality and reliability

Skills and Qualifications

• 2–3+ years of hands-on experience in a technical, customer-facing, data engineering, software engineering, or support engineering role
• Strong proficiency in Python for data processing, automation, and application or service development
• Experience working with structured data such as JSON and APIs
• Exposure to building or maintaining internal tools, services, or applications (backend or full stack)
• Self-motivated, with the ability to work independently and take ownership of tasks
• Strong analytical and problem-solving skills
• Excellent written and spoken English communication skills
• Flexibility to work adjusted hours when needed to support a global workforce
• Comfortable operating in a fast-paced, changing environment

Bonus Qualifications

• Full-stack experience, including familiarity with frontend technologies (for example, JavaScript, React, or similar)
• Experience with Linux and cloud platforms such as AWS or GCP
• Familiarity with AI or machine learning concepts and data annotation tools
• Prior experience working in a fully remote or distributed team environment

What iMerit Offers

• Real-World Impact: Work on production AI systems used by leading enterprises
• Mentorship & Growth: Learn directly from experienced engineers and AI practitioners
• Hands-On Experience: Gain exposure to AI data pipelines, internal tools, and customer-facing engineering work
• Flexible Work Environment: Fully remote with optional office access
• Competitive Compensation

If you are a self-driven problem solver with strong Python skills and an interest in applied AI, and you enjoy building practical tools that support real teams and customers, we would love to hear from you.