IT Specialist – Dubai

Responsibilities

• Deliver end-to-end desktop and workplace support for Windows and macOS environments, including device setup, troubleshooting, performance optimization, software deployment, and peripheral support.
• Support meeting rooms and collaboration environments, including AV systems, Barco ClickShare, conferencing platforms, sound systems, printers (including large-format/A0), and shared workplace devices.
• Ensure meeting rooms, studios, and workspaces are consistently maintained in a “meeting-ready” state.
• Manage Apple ecosystem devices (iOS & macOS) using Apple Business Manager and Intune MDM.
• Handle secure employee onboarding and offboarding processes, including access provisioning, device allocation, recovery, and decommissioning.
• Maintain accurate approvals, records, and documentation throughout the device and user lifecycle.
• Administer Microsoft 365 services including Exchange Online, user management, security configurations, conditional access, and email policies.
• Manage SharePoint Online environments, including sites, permissions, document libraries, and internal knowledge bases, ensuring governance and usability best practices.
• Administer Yeastar PBX systems, including extensions, call routing, voicemail configurations, upgrades, and troubleshooting.
• Operate and support Ubiquiti (UniFi) network environments, including Wi-Fi, switches, gateways, VLANs, and guest networks.
• Manage Synology NAS platforms covering storage, backups, access controls, and security configurations.
• Oversee IP-based CCTV and physical security systems, coordinating with vendors as required.
• Manage IT assets using Odoo or similar asset management systems, ensuring accurate tracking, audits, and lifecycle reporting.
• Govern IT, studio, and office equipment from procurement through to decommissioning.
• Administer creative and business software licenses, ensuring compliance, cost optimization, and timely renewals.
• Develop and maintain SOPs, runbooks, knowledge base articles, and technical documentation.
• Enforce security best practices including least-privilege access, endpoint protection, device encryption, patching, and compliance controls.
• Follow change, incident, and problem management processes, including root cause analysis (RCA) documentation for major incidents.

Requirements

• 3–6 years of experience across service desk and systems administration roles.
• Strong hands-on experience with Microsoft 365 (Exchange Online, Entra ID/Azure AD fundamentals, SharePoint).
• Practical experience with Apple Business Manager and Intune MDM.
• Working knowledge of Ubiquiti networking, Synology NAS, and IP-based CCTV systems.
• Experience with asset management platforms (Odoo preferred).
• Understanding of PBX / VoIP fundamentals (Yeastar or similar platforms).

Preferred Qualifications

• Relevant certifications such as MS-900, MD-102, SC-900, Apple Device Support, Jamf, CompTIA, or ITIL.
• Experience supporting creative, production, or project-driven teams.
• Comfortable working across offices, studios, and live project environments.
• A proactive, customer-focused approach to IT support and service delivery.