Network Engineer – L2

Position Summary

We are seeking a Network Engineer – L2 to support and maintain enterprise network environments for key clients. This role is responsible for the day-to-day operation, troubleshooting, and enhancement of network infrastructure, working within established architectures and standards.

The ideal candidate has a solid networking foundation with hands-on experience supporting LAN/WAN, firewalls, wireless, and cloud-connected environments. This role serves as an escalation point from L1 and collaborates closely with senior engineers on complex initiatives, but is not an architecture-owner or primary design authority.

Key Responsibilities

• Support, configure, and maintain enterprise network environments (LAN/WAN/SD-WAN).
• Administer network devices including switches, firewalls, wireless controllers, and WAN circuits.
• Troubleshoot and resolve Tier II network incidents and performance issues.
• Serve as an escalation point for L1 network support tickets.
• Assist with firewall rule changes, VPN configurations, and network segmentation.
• Support cloud-connected networking environments (Azure/GCP preferred).
• Monitor network health using established monitoring and alerting tools.
• Participate in network upgrades, migrations, and maintenance windows.
• Document network configurations, procedures, and troubleshooting steps.
• Collaborate with senior engineers on complex network changes and projects.
• Respond to service requests and restorations related to customer network environments.

Technical Skills & Knowledge

• Core networking fundamentals: IP addressing, VLANs, routing, switching.
• Network hardware experience with Cisco and equivalent vendors (switches, firewalls, wireless).
• Firewall platforms such as Cisco, Palo Alto, or Fortinet.
• Wireless networking platforms (Cisco, Meraki, Aruba, Juniper, Ubiquiti).
• WAN technologies including SD-WAN, MPLS, and site-to-site VPNs.
• Basic cloud networking concepts (Azure or Google Cloud).
• Familiarity with VoIP and Unified Communications (CUCM, SIP).
• Network monitoring and management tools (SolarWinds, Meraki Dashboard, Cisco Prime).
• Working knowledge of cybersecurity concepts and network security best practices.

Required Experience & Education

• 3–5 years of experience in IT infrastructure or network support.
• 2–3 years focused on hands-on network administration or engineering.
• Cisco networking experience (minimum 2 years).
• Experience supporting SD-WAN, VPNs, and enterprise WAN environments.
• Exposure to API integrations and network automation tools is a plus.
• Experience with network/security monitoring tools such as Splunk, Auvik, or Qualys is beneficial.
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).

Certifications & Licenses

• CCNA required or strongly preferred
• Higher-level Cisco or vendor certifications are a plus
• Cybersecurity certifications are beneficial
• Must be able to obtain CJIS and TLETS certifications

Soft Skills

• Strong troubleshooting and analytical skills
• Clear and professional written and verbal communication
• Ability to work independently in a remote environment
• Team-oriented with willingness to learn from senior engineers
• Organized and able to manage multiple support priorities