Key Responsibilities:

• Lead the end-to-end UX design process—from framing problem spaces and user needs to deliver wireframes, prototypes, and final design specs
• Plan and conduct user research (qualitative and quantitative) including usability testing, interviews, surveys, and A/B testing
• Map complex user journeys and service blueprints to uncover pain points and opportunity areas
• Facilitate co-creation and ideation workshops with stakeholders, users, and your cross-functional team
• Communicate your design rationale clearly through visuals, presentations, and storytelling
• Advocate for accessibility, inclusive design, and consistent use of design system components
• Partner closely with product managers and engineers to scope, test, and deliver features that are user-friendly and technically feasible
• Contribute to and maintain our design system to ensure cohesion across products
• Champion a culture of collaboration, feedback, and continuous improvement
• Provide mentorship and guidance to junior designer in competency building

What we are looking for:

• 8-10+ years of experience in UX/UI design work
• Experience contributing to at least two shipped products, preferably in complex or high-impact domains. Prior experience in scale-up environments (e.g., Grab, Lazada, Shopee) or similar fast-growing tech companies is strongly
• preferred.
• Proficiency in tools like Figma, Miro, Maze, Google Analytics, Notion, and familiarity with Jira or similar tools
• Comfortable working in agile teams and engaging in rapid cycles of iteration and feedback
• Strong stakeholder management skills and the ability to align design decisions with business and user goals
• Clear communicator with excellent visual, written, and presentation skills
• Familiarity with design principles, typography, and accessibility guidelines (e.g., WCAG)
• Strong concept creation and copywriting skills will be a bonus.
• Provide mentorship to junior designer
• Prior experience with designing for government services, regulated domains, or complex workflows is a strong plus
• Knowledge of OKRs and product analytics tools is a bonus