Purpose and Summary:

• Responsible to manage all IT Administration matters & process consultation with subject matter expertise in IT Service Management, Governance, IT Audits, IT Budgeting, IT Contracts & Payments, IT procedures and policies.
• Assisting and supporting the CIO/CTO in all administrative and management related activities to ensure effective performance & development of Technology in the Bank.

Key Deliverables:

• Provide an effective support to IT member.
• Seeking support and guidance from senior staff for ensuring that accurate work is been maintained.
• Welcome CTO/ CIO /Team member's guests.
• Communicating with all visitors and ensuring notes are provided to CTO/CIO.
• Receive and send mails from other Departments/Sections or form outside the Bank.
• Attend to calls and messages.
• Prepare internal memos or letters for IT Division.
• Manage CTO schedule.
• Liaison with other Departments/Sections for follow up of any outstanding matters or Reponses.
• Follow up with Corporate Support Division for stationary requirements of the IT Division.
• Coordinate and follow up with HRD all IT staff related matters.
• Coordinate and organize Division related special events.
• Build management reports, dashboards and presentations for CIO/CTО.
• Coordinate and close IT Audit & Control issues.
• Manage negotiations and collaborations for IT Vendor Contracts.
• Prepare, Publish & Reconcile annual IT Budget-CAPEX & OPEX
• Establishing Bank Wide IT Policy &procedures.
• Assist in the preparation and development of IT Business Cases and Cost Benefit Analysis for IT Project.
• Evaluate & Monitor IT Outsource performance and relations under CTO/CIO guidance.
• Manage processes and governance of "IT Help Desk and DC Operations - Managed Services" during transition & transformation journey.
• Ensure all activities are carried out according to bank's policies, procedures, and standards.
• Participate in other related initiatives and projects as assigned or other duties as assigned by IT management.

Qualifications:

• Bachelor's degree in Information Technology.
• ITIL
• Project Managements

Skills/Knowledge:

• Excellent Verbal & Communication skills-Arabic & English. Computer Skills.
• Ability of Interpersonal skils Multitasking
• Time management.
• Good knowledge in MS Office. Budgeting, KPI formations and monitoring
• Good Knowledge in Accounting & Reconciliation.

Experience:

Minimum 5 years of experience.

Business Understanding:

Strong understanding of bank’s policies, procedures, and standards