Senior Agile Coach

• Full-Time (35hpw) Temporary Opportunity up to 6 months
  
• Salary Range $129,464 to $142, 665 + super
  
• Location flexible across Revenue NSW offices with hybrid working

We are seeking a highly motivated and experienced Senior Agile Coaches to join our team, focusing on lifting Agile maturity and capability across our organisation. As a passionate coach, this is an opportunity to champion Agile methodologies and foster a culture of continuous learning and improvement.

Key accountabilities:

• Coaching and Mentoring: Coach Product Owners, Delivery Leads, and cross-functional teams in the principles and techniques required to create outcome-oriented product roadmaps, based on the product vision and strategy and informed by customer insights.
• Capability Uplift: Lead the design and delivery of capability uplift initiatives, targeted training sessions, and workshops to build a deep and shared understanding of Agile, Scrum, Kanban, and user-centred delivery across the organisation.
• Process Enablement: Guide teams to identify, measure, and implement improvements to their throughput, flow, and decision-making processes, empowering them to increase their responsiveness and delivery success.
• Best Practice Facilitation: Facilitate key workshops and teach teams how to create robust user stories with clear, testable acceptance criteria and success metrics, transferring these skills directly to the team.
• Lifecycle Guidance: Provide expert guidance and mentorship to teams as they navigate the Agile product delivery lifecycle, acting as a subject matter expert to ensure their alignment with product vision, strategy, and user-centric design.
• Fostering Continuous Improvement: Champion and foster a culture of continuous improvement by teaching teams the principles of transparency, inspection, and adaptation in their work and reporting.
• Compliance through Coaching: Mentor teams on how to embed regulatory and compliance requirements seamlessly within their agile practices and delivery workflows, supporting collaboration, research and adoption of new practices

About you

This role will leverage your expertise to enable teams to build effective, outcome-oriented products, informed by customer insights and feedback. You will be focused on developing the skills of our people, empowering them to excel in an Agile environment, ensuring our ways of working are aligned with our strategic vision and regulatory requirements, and driving transformation through coaching and enablement.

You are a collaborative and influential individual with a proven track record in Agile coaching. You will have demonstrated experience in a dedicated coaching and enablement role, applying Agile practices to uplift capability across diverse and complex projects. With strong facilitation, training, and communication skills, you have a clear ability to build capability across teams with varying levels of Agile maturity.

Certification as a Scrum Master is required and will be complemented by practical, hands-on experience coaching both Scrum and Kanban methodologies. You also possess excellent stakeholder management skills, with the ability to influence and collaborate at all levels, including senior leadership.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office locations across NSW
• Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Ready to make a difference? Apply now and be part of a team that's shaping the future of digital services in NSW

If you don't meet all the criteria, but still believe you could succeed in this role, please still apply - we'd love to hear from you.

Further Information

For more information about this role, including access to the Role Description, click 'apply'.

For enquiries relating to the role please reach out via [email protected].

Closing Date: Tuesday 3rd February 2026 @ 10am

A talent pool will be created for any temporary or ongoing opportunities that arise over the next 18 months.

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.